Director of Operations Duties & Responsibilities

The role and function of a Director of Operations includes the following duties and responsibilities:

  • Communicate with superior to make decisions for operational activities 
  • Set strategic operational goals and KPIs
  • Plan, implement and manage the overall long-term business success strategy
  • Plan and monitor the day-to-day operations
  • Supervise staff from different departments
  • Provide constructive feedback
  • Evaluate and monitor the efficiency of business procedures 
  • Oversee customer support processes
  • Organize customer support to enhance customer satisfaction
  • Review financial information
  • Manage operational budgets to promote profitability
  • Develop policies and procedures and encourage adherence
  • Manage relationships with external partners and vendors

Note that this is not an exhaustive list of Director of Operations duties and responsibilities. Job functions for specific Director of Operations roles may vary, depending on the industry and type of employer.

Related

Director of Operations Job description

Director of Operations Salary in Nigeria

Director of Operations Interview questions

Director of Operations Cover letter

Director of Operations CV

Director of Operations Jobs in Nigeria

Similar job descriptions

Executive Director job description

Director of Engineering job description

Managing Director job description

Chief Operating Officer (COO) job description

Higher Executive Officer job description

Executive Officer job description

Chief Administrative Officer job description

Operations Manager job description

Business Administrator job description

Chief Strategy Officer job description

Chief Financial Officer (CFO) job description

Director of Marketing job description

Management Analyst job description

Chief Investment Officer job description

Chief Executive Officer (CEO) job description

General Manager job description