Telemarketing Executive Interview Questions & Answers

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Telemarketing Executives usually operate from call centers, where they direct and supervise the duties of Telemarketers. Telemarketing Executives also set and communicate quotas on a regular basis.

Whether you're a job seeker preparing to be interviewed for the role of Telemarketing Executive or an employer preparing to interview candidates for Telemarketing Executive position, these Telemarketing Executive interview questions will help you prepare yourself for the job interview session.

Telemarketing Executive Interview Questions

Below are a list of some skill-based Telemarketing Executive interview questions.

1. What types of calls do you expect to handle here? How would you handle these issues?
2. How would you handle an unreasonable request from a customer? Provide examples using experience.
3. What do you do to ensure you meet performance standards? How do you balance that with service quality?
4. Describe a time when you diffused an angry customer and solved their problem.
5. What is your long-term career goal?
6. What is your idea of a call center?
7. What should be the priority in the telemarketing job?
8. What are the factors that help to project a positive image of yourself to the customer?
9. What do you know about B2B, B2C, and B2G?
10. What are the techniques that help you to build the trust of your caller?
11. What are good telephone protocols?
12. What is the best time for telemarketing call?
13. What is Auto Dialler?
14. What is cold calling?
15. What is spamming?
16. As a Telemarketing Executive, what you will do if a customer becomes angry?
17. Why do you want telemarketing representative job?
18. Did the salary offers attract you for this telemarketing job?
19. How you handle work-pressure?
20. What are telemarketing curfews?
21. What is the biggest call center operations metric?
22. What is the Do-Not-Call list/registry?
23. What is your greatest strength? How does it help you in this profession?
24. What do you enjoy about telemarketing?
25. What is the basic rule regarding outbound dialing in the call center, whether it’s fully automated or manual?
26. How you rate yourself on communication skills?
27. While talking to customers, what are the procedures need to follow?
28. What will you do in a situation where the system is not working, and a customer is still on call?
29. What are important disclosures required in telemarketing?
30. What is deceptive telemarketing? Why it should be avoided?
31. How would you achieve objectives while still pushing the envelope?
32. How would you manage clients' unrealistic expectations?
33. Which reasonable incentives are most effective at improving staff performance?
34. What metrics would you use to measure staff conduct?
35. How would you respond to frequent tardiness within the team?

Telemarketing Executive Interview Questions and Answers

Every interview is different and the questions may vary. However, there are lots of general questions that get asked at every interview.

Below are some common questions you'd expect during Telemarketing Executive interviews. Click on each question to see how to answer them.

1. What is Your Greatest Weakness?
2. What is Your Salary Expectation?
3. Tell Me About Yourself
4. Why Do You Want To Leave Your Current Job?
5. Are You a Leader or a Follower?
6. What is Your Greatest Strength?
7. Do You Have Any Questions for Us?
8. Why Should We Hire You?
9. What Is Your Greatest Accomplishment?
10. Why Do You Want This Job?

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