IT Technical Support Duties & Responsibilities

The role and function of an IT Technical Support includes the following duties and responsibilities:

  • Provide technical assistance with computer hardware and software
  • Resolve issues for staff via phone, in person, or electronically
  • Log bugs and enhancement requests
  • Provide introductory on-line & classroom training for company products
  • Resolve technical issues in a timely manner using available resources within the company
  • Perform hardware and software installations, configurations and updates as needed
  • Create and maintain tips and tricks solutions for online database and web site

Note that this is not an exhaustive list of IT Technical Support duties and responsibilities. Job functions for specific IT Technical Support roles may vary, depending on the industry and type of employer.

Related

IT Technical Support Job description

IT Technical Support Salary in Nigeria

IT Technical Support Interview questions

IT Technical Support Cover letter

IT Technical Support CV

IT Technical Support Jobs in Nigeria

Similar job descriptions

Customer Service Executive job description

Client Services Manager job description

Customer Service Associate job description

Help Desk Specialist job description

Call Center Agent job description

Front Desk Representative job description

Customer Service Supervisor job description

Customer Service Consultant job description

Customer Relationship Manager job description

Customer Experience Officer job description

Customer Service Specialist job description

Customer Service Manager job description

Telemarketing Executive job description

Customer Service Officer job description

Field Service Representative job description

Call Center Executive job description

Customer Service Coordinator job description

Customer Service Representative job description

IT Help Desk Technician job description

Customer Support Manager job description