IT Help Desk Technician Requirements, Skills & Qualifications

The following common skills and qualifications are required of an IT Help Desk Technician:

  • BSc. in IT, Computer Science or similar relevant field
  • Previous working experience as an IT Help Desk Technician for (x) year(s)
  • Excellent communication and interpersonal skills
  • Customer-oriented and patient
  • In-depth knowledge of computer systems and mobile devices 
  • Hands on experience with diagnosing and resolving basic technical issues

Note that this is not an exhaustive list of IT Help Desk Technician skill, qualifications and experience. Job requirements for specific IT Help Desk Technician roles may vary, depending on the industry and type of employer.

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