IT Help Desk Technician CV Sample

Are you an IT Help Desk Technician looking to create an impressive CV that showcases your skills and experience? Look no further!

Our comprehensive CV sample is tailored specifically for IT Help Desk Technicians and includes all the necessary sections to highlight your qualifications. From your education and certifications to your professional experience and skills, this sample has got you covered.

Well-formatted and crafted with attention to detail, this CV sample will surely make you stand out from the competition. So, get ready to impress potential employers with your technical expertise and exceptional customer service. Let's dive into the details!

IT Help Desk Technician CV Example

This IT Help Desk Technician CV sample uses a simple format that will guide you in writing a perfect CV for your job applications.

Customize it with your own details and experiences to create a personalized and professional CV/resume. Make sure to highlight your specific achievements and accomplishments that align with the job requirements.

If you'd like to add more style and formatting to this CV, take a look at our CV templates and formats.

John Doe

123 Main Street, Lagos, Nigeria

(123) 456-7890 | [email protected]

Objective

Highly skilled IT Help Desk Technician with 5+ years of experience providing technical support and troubleshooting for software, hardware, and network issues. Adept at resolving complex technical problems and delivering exceptional customer service. Seeking to leverage my expertise in a challenging IT Help Desk role.

Education

Bachelor of Science in Computer Science, University of Lagos, Lagos, Nigeria (2010-2014)

Master of Science in Information Technology, University of Lagos, Lagos, Nigeria (2015-2017)

Certifications

CompTIA A+ Certified

Microsoft Certified Solutions Associate (MCSA)

Professional Experience

IT Help Desk Technician, XYZ Company, Lagos, Nigeria (2017-Present)

Provide technical support to end-users via phone, email, and in-person, resolving software, hardware, and network issues promptly and efficiently.
Diagnose and troubleshoot technical problems, escalating complex issues to appropriate teams for resolution.
Install, configure, and maintain computer systems, software, and peripherals.
Create and maintain user accounts, permissions, and security settings.
Train end-users on software applications and provide guidance on best practices.
Document and track all support requests and resolutions using a ticketing system.
Collaborate with cross-functional teams to implement system upgrades and enhancements.

IT Support Specialist, ABC Company, Lagos, Nigeria (2014-2017)

Provided technical support to employees, troubleshooting hardware and software issues.
Assisted in the installation and configuration of computer systems and software.
Managed and maintained the company's network infrastructure.
Performed regular system backups and ensured data integrity.
Assisted in the development and implementation of IT policies and procedures.

Skills

Technical Troubleshooting
Hardware and Software Installation
Network Administration
Customer Service
Problem Solving
Documentation and Reporting

References

Available upon request