Host / Hostess Duties & Responsibilities

The role and function of a Host / Hostess includes the following duties and responsibilities:

  • Welcome guests to the venue
  • Provide accurate wait times and monitor waiting lists
  • Manage reservations
  • Escort customers to assigned dining or bar areas
  • Maintain a clean reception area
  • Cater to guests who require extra attention (e.g. children, elderly)
  • Answer incoming calls and address customers’ queries
  • Assist wait staff as needed
  • Provide menus and announce Waiter/Waitress’s name
  • Greet customers upon their departure
  • Coordinate with wait staff about available seating options

Note that this is not an exhaustive list of Host / Hostess duties and responsibilities. Job functions for specific Host / Hostess roles may vary, depending on the industry and type of employer.

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