Field Service Representative Duties & Responsibilities

The role and function of a Field Service Representative includes the following duties and responsibilities:

  • Undertake all customer support tasks in external facilities
  • Operate efficiently to conclude all on site installation, repair, maintenance and test activities
  • Guarantee that the work progress accurately follows the agenda
  • Perform troubleshooting and strive to resolve issues
  • Team up with colleagues and pass on important information
  • Discern customer needs and offer advice or recommendations
  • Formulate relationships of trust with customers
  • Produce frequent and analytical service reports
  • Operate vehicle in a safely manner and use field automation systems
  • Adhere to company’s given rules and regulations

Note that this is not an exhaustive list of Field Service Representative duties and responsibilities. Job functions for specific Field Service Representative roles may vary, depending on the industry and type of employer.