Operations Manager Duties & Responsibilities

The role and function of an Operations Manager includes the following duties and responsibilities:

Ensure that all workings are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirements
Ensure visitors and employees are entering a clean and safe environment that meets health & safety standards as set by the company as well as local rules and regulations at all times
Chalk out or improve operational systems, processes and best practices that guarantee organisational well-being
Deliver consistent performance against set targets on key customer satisfaction measures and carry out daily/weekly reviews of KPI’s
Recruit, train, supervise and appraise human resources
Cater to clients’ or personnel’s concerns
Purchase materials, plan inventory and ensure warehouse efficiency
Contribute towards the achievement of company’s strategic and operational objectives
Examine financial data/statements and utilise them to improve profitability

Note that this is not an exhaustive list of Operations Manager duties and responsibilities. Job functions for specific Operations Manager roles may vary, depending on the industry and type of employer.

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