Current Vacancies at Christian Aid (CA), 14th November, 2019

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Christian Aid (CA) is a UK-based international NGO, partnering with others to end poverty in Africa. At the heart of this vision is the transformation of the lives of people who live in poverty, empowering them to have a brighter future. Christian Aid works in more than 30 countries and has been operating in Nigeria since 2003. The Nigeria Country programme focuses on Community Health and HIV, Accountable Governance including humanitarian response and Gender. We are recruiting to fill the position below:   Job Title: Programme Assistant, Accountability Location: (Dikwa & Mongunu), Borno Department: International Reports to: Accountability Officer Expected travel per annum: Occasional travel Type of contract: Fixed Term Contracted hours: 35 Contract length: 7 months On call/unsocial hours: Yes Role Purpose

• To support the Monitoring Evaluation Accountability and Learning (MEAL) unit and programs in implementing accountability activities which would range from daily visit to project locations with volunteers to get complaints, escalate them to the appropriate unit for them to be solved,
• Input complaints into the Christian Aid Complaints database and produce periodic reports.
• The role holder is expected to have a basic knowledge of the Humanitarian Accountability Partnership (HAP) guideline, Core Humanitarian Standard (CHS) principle and other relevant accountability guidelines.

Role Context:

• The role works within the International Programmes role family positioned within the humanitarian team.
• The role is key in providing Accountability support through complaints logging, management, tracking, analysis and reporting to the Accountability focal person in the MEAL unit and various project leads.
• The role will normally work within the country office and there may be occasional travel required

Key Outcomes:

• Develop monthly work-plans from the work-plans of other units
• Ensure through a systematic way that during distributions, helpdesk/information table are established to the community members to answer beneficiary comments/questions.
• Support the entry of complaints into the Christian Aid Complaints database
• Prepare Bi-weekly reports showing the various categories of complaints and the status of the complaints
• Lead in the handling of the Christian Aid toll-free line
• Support training sessions of relevant staff members (both Christian Aid and partner organisations) to support and ensure quality implementation of accountability mechanisms and information provision plans.

Requirements Relationships (Key relationships, frequency of contact, purpose of contact (liaison/influencing/negotiating etc.):

• External: The role holder will have contact with partners, volunteers and stakeholders at state level.
• Internal: The position is line managed by the Accountability Officer. Has a key role in ensuring good relations with other roles in programmes, finance and logistic and procuement.

Decision Making:

• The ability to make day to day operational decisions to assist in the administration and smooth running of the project.

Analytical Skills:

• Ability to work with Microsoft Packages.

Developing Self and Others:

• Ability to take initiative, be self- motivated and build capacity of/guide new and existing staff on programme and Accountability requirement.

Person specification (Applied skills/knowledge and expertise) Essential:

• A university degree/HND with at least one year working experience with an I/NGO
• Ability to speak Kanuri and Hausa fluently.
• Willingness and ability to interact with community stakeholders and displaced persons in the various project locations
• Knowledge and use of mobile data collection technology
• Familiarity with Microsoft Packages.
• Good communication skills. (written and verbal)

Desirable:

• Understanding of partnership approach to international development
• Manage and organize information systems and maintain filing systems

IT competency required:

• Intermediate.

Competency profile Level 1: You are expected to be able to: Build partnerships:

• Work in a collaborative way that develops positive relationships and proactively provide help to others
• Proactively participate in team work and contribute ideas, including those that may be beyond your own or your team’s role.
• Treat everyone with courteousness, dignity and respect, recognising that people are different and have different views.
• Act and behave consistently with what you say.

Communicate Effectively:

• Communicate clearly and concisely, verbally and in writing.
• Pass on messages or information promptly and accurately, ensuring clarity and understanding.
• Explain things simply and in a different way if someone appears not to have understood.
• Be sensitive to and take responsibility for how your actions and words impact on others and adapt if necessary.

Steward resources:

• Be responsible for using resources economically, whether these are Christian Aid resources or wider environmental resources.
• Recognise that time is a resource and take responsibility and proactive measures for managing your time effectively.

Deliver Results:

• Agree your work plan and priorities, keep track of your own progress and keep others informed.
• Check the quality of your own work and deliver to expectations.
• Seek clarification and support from your manager when needed, ensuring appropriate sign-off.
• Respond promptly to the requests of others, handling competing priorities and seeking guidance on these where appropriate.
• Consider the consequences of your actions, and take responsibility for the impact on your work, your colleagues and team objectives.
• Be accountable for your actions.

Realise Potential:

• Acknowledge gaps in your own knowledge and skills and seek out information and advice in order to learn.
• Regularly ask for and act on feedback on own performance.
• Assist others by showing how to complete tasks and sharing knowledge.

Strive for improvement:

• Demonstrate openness and willingness to embrace change, be flexible and adapt to new methods of working.
• Respond quickly and positively to new initiatives.
• Find ways to make improvements in your work and ways of working.
• Show initiative when faced with problems and proactively seek solutions.
• Willingly share knowledge and information that may help others.

Salary N3,187,627 per annum. Interview Date 27th November, 2019. How to Apply Interested and qualified candidates should: Click here to apply online Click here to view more Information (pdf)   Job Title: Programme Officer, Accountability Location: Maiduguri, Borno Department: International Reports to: Monitoring, Evaluation, Accountability & Learning Coordinator Expected travel per annum: Occasional travel Type of contract: Fixed Term Contracted hours: 35 Contract length: 10 months On call/unsocial hours: No Role Purpose

• To assist the Monitoring Evaluation Accountability and Learning (MEAL) unit and programs in implementing Accountability activities which would range from implementing/reviewing current Christian Aid accountability strategies. The role holder will support direct implementation of this component and ensure there is a high compliance to already stated protocols within the Christian Aid MEAL team.
• The role holder must be versed in the Humanitarian Accountability Partnership (HAP) guideline, Core Humanitarian Standard (CHS) principle and other relevant accountability guidelines.
• The role holder will periodically provide reports and information products for various stakeholders, all with the aim of seeking more support or showing the quality/achievement of Christian Aid Accountability work in the various projects.

Role Context:

• The role works within the International Programmes role family positioned within the humanitarian team. The role is key in providing Accountability support through complaints logging, management, tracking, analysis and reporting to the MEAL unit and various project leads. The role will normally work within the country office and there may be occasional travel required

Key Outcomes:

• Design accountability Logframe for the project
• Ensure through a systematic way that during distributions, helpdesk/information table are established to the community members to answer beneficiary comments/questions.
• Ensure proper entry of the complaints into the Christian Aid Complaints database
• Prepare Bi-weekly reports showing the various categories of complaints and the status of the complaints
• Ensure key information reaches beneficiaries using a number of methods (leaflets, orientation, help desk, etc.) Ensuring that all beneficiaries properly receive their benefits.
• Work with the rest of the Response Team to ensure Christian Aid accountability standards are included in staff orientation sessions, with a particular focus on Christian Aid Programme and Operational staff, and all staff members from partner organisations.
• Plan and conduct training sessions of relevant staff members (both Christian Aid and partner organisations) to support and ensure quality implementation of accountability mechanisms and information provision plans.

Role Requirements Relationships (Key relationships, frequency of contact, purpose of contact (liaison/influencing/negotiating etc.):

• External:The role holder will have contact with partners, volunteers and stakeholders at state and LGA level.
• Internal:The position is line managed by the Accountability Officer- Humanitarian. Has a key role in ensuring good relations with other roles in programmes, finance and logistic and procuement.

Decision Making:

• The ability to make day to day strategic and operational decisions to assist in the administration and smooth running of the Partnership and programmes.

Analytical Skills:

• Ability to work with Microsoft Excel, Microsoft Access, MYSQL and qualitative analysis softwareDeveloping self and others:
• Ability to take initiative, be self- motivated and build capacity of/guide new and existing staff on programme and Accountability requirement.

Person Specification (Applied skills/knowledge and expertise) Essential:

• Degree in Statistics or the Social Sciences with at least 3 years working experience with an I/NGO
• Experience of monitoring, evaluation and Project/programme-cycle management approaches and tools – including participatory planning.
• Understanding and familiarity with data management tools
• Knowledge and use of mobile data collection technology
• Familiarity with Microsoft Packages.
• Hands-on experience of monitoring and supporting community-based development programmes.
• Excellent report writing, communication (written and verbal) skills, and strong IT skills.

Desirable:

• Understanding of partnership approach to international development
• Manage and organize information systems and establish and maintain filing systems
• Ability to produce quality reports, case studies and humanitarian briefs from analysis conducted on data sets and gathered qualitative information.

IT competency required:

• Intermediate.

Competency profile LEVEL 2: You are expected to be able to: Build Partnerships:

• Supportively manage teams or lead on projects, involving others in discussing how to take work forwards, helping people feel part of the team and treating everyone equally.
• Influence others to develop shared understanding and work cooperatively and collaboratively towards common goals where there are different personal or organizational agendas.
• Develop and maintain new relationships with individuals and organizations to further Christian Aid’s aims.
• Recognize and value differences in people; be ready to challenge assumptions, beliefs or attitudes in self or others.
• Manage expectations and adhere to what’s agreed, by doing what you say you’re going to do.

Communicate Effectively:

• Reflect the needs of different audiences, adapting style, media, timing and pace to communicate most effectively.
• Show an understanding of how personal and external factors impact on others’ communication style and needs and seek to manage these differences to ensure that all voices are heard.
• Clarify expectations and anticipate interests and potential issues of others, in order to help them get involved in debate and dialogue.

Steward Resources:

• Accept accountability internally and externally for the effective use of Christian Aid resources.
• Look for ways to achieve more effective outcomes by using existing resources in a new or different way, before using or commissioning new resources.
• Ensure results of self and others are achieved to quality and time by managing allocated resources and workloads.

Deliver Results:

• Create plans with key milestones and measurable outcomes: track progress and adjust to meet the objectives, ensuring others are aware of changes and reasons for them.
• Ensure individuals/ teams understand and agree to work to the overall goals, specific objectives and quality standards.
• Make recommendations or decisions in the best interest of Christian Aid, involving others as needed whether in and beyond own work area.
• Be willing to take action or make recommendations or decisions in difficult or ambiguous situations.
• Commit to your decisions and be accountable for them.
• Show willingness to adapt if your initial decision did not produce the expected result.

Realize Potential:

• Demonstrate continuing commitment to your own professional and personal development.
• Utilize coaching and mentoring skills to support others to develop.
• Encourage others to give their best by discussing goals and aspirations and recognize achievement.
• Provide an appropriate level of supervision according to need; know when to provide help and when to give others enough space to learn.
• Give constructive and timely feedback to others on difficult or contentious issues.
• Deal with poor performance directly and sensitively, seeking appropriate and timely advice and support if needed.

Strive for improvement:

• Be open to radical suggestions to avoid closing down options too early.
• Evaluate benefits and risks of new ways of working or ideas and identify ways to reduce risk.
• Find and implement ways to better support internal knowledge and information sharing.
• Coach others on dealing with resistance to change.
• Seek and evaluate a range of viewpoints, whether internal or external, about how Christian Aid could do things better, regardless of whose ideas they are and what role they have.

Salary N8,114,408 per annum. Interview Date 26th November, 2019. How to Apply Interested and qualified candidates should: Click here to apply online Click here for more Information (pdf)   Job Title: Commodity Tracking Officer Location: Maiduguri, Borno Department: International Reports to: Senior Program Coordinator Child protection clearance required: Not required Expected travel per annum: Up to 30 days On call/unsocial hours: No Job Type: Full Time Role purpose

• The Comodity Tracking Officer is to assist in the implementation of the emergency food distribution under the direction of senior programme manager and in collaboration with other actors.

Role context

• To support the implementation of UN-WFP Food Aid Project by supporting the senior programme coordinator with the monitoring and tracking of food commodities and food supplements.
• The role also includes regular updates on distribution activities, food distribution planning and reporting.
• There is the need to have staff who is/are dedicated in maintaining standard of storage facilities, training of staff on proper handling and storage of food commodities and food supplements according to UN- WFP standard, while ensuring monitoring and collection of data on the impact of socio-economic, political and cultural trends on Concern food aid programme.

Key outcomes Under the supervision of the senior programme coordinator, the holder of this position shall perform the following specific tasks:

• Identifying necessary requirements for commodity management system for WFP food items.
• Effective analysis of Commodity Report from the Field and Warehouse Staffs.
• Maintenance of strong control over commodity receipt, storage, distribution reporting to minimize losses.
• Identification of issues concerning stock storage, movement and tracking.
• Maintenance of WFP commodity inventory for all CAID locations.
• Establishment of Good Communication with WFP on Commodity Tracking.
• Establishment of system to submit timely and accurate reports to WFP/ Donors.
• Implementation of WFP and CAID policy on food commodity logistics.
• Setting up of appropriate system and process for commodity tracking.

Role requirements Relationships:

• External:Build strong relationships with donors, partners, networks, and stakeholders.
• Internal: Establish a strong working relationship with the senior programmecoordinator, food security teams, logistics, MEAL and finance units and all in-country and global staff.

Decision making:

• Make decisions on tracking food commodities and food supplements effectively and ensure accurate and timely reporting to CAID and donors. Ensure proper handling of food commodities and food supplements to avoid damage and/or spoilage. Ensure timely submission of waybills, CPDRs and waybills to CAID and donors.
• Also providing technical input on distribution and reporting of food security activities. Makes decisions around project proposals, ensuring they are prepared and comply with reporting requirements.
• Make policy decisions that support standing and emergency issues. Contribute to shaping and implementing food security and making sound decisions to support this.

Analytical skills:

• Works on complex specialist/ technical issues. Problems and issue, risks and benefits may have implications across several departments.
• Required to develop new ways of doing things to better meet program goals requiring substantial creative or analytical ability.

Developing self and others:

• Has direct responsibility for developing, coaching and motivating a team or teams of colleagues/project team members. Focus will be on advising and guiding teams on commodity tracking and distribution reporting to senior management including policy issues/high level procedures and direct line management responsibility may be limited.

Person Specification (Applied skills/knowledge and expertise) Essential:

• Relevant higher education at college level in Agriculture, Nutrition and/or Health.
• Minimum 2 years’ work experience in a humanitarian/recovery context within food security and nutrition programmes, preferably with an international NGO and/or displaced population is a very strong asset.
• Strong interpersonal skills and demonstrated ability to establish effective working relations with staff, and other stakeholders.
• Ability to work independently and as part of a team to achieve results.
• Excellent communication skills and organizational skills.
• Strong ability to work in a variety of environments and in remote locations without communication or amenities.
• Remains productive when under pressure with ability to prioritise effectively, and respects and adheres to deadlines.
• Fluency in English (spoken and written) is required and other local language.
• Knowledge of Microsoft Word, Excel and Email application software Languages:
• English Language and have a sound knowledge of the local languages of Maiduguri.

Desirable:

• Familiar FSL context in the northeast Nigeria.
• Ability to communicate fluently in Hausa and English language.

IT competency required:

• Intermediate

Competency profile Level 2 - You are expected to be able to: Build partnerships:

• Take on different work when necessary to achieve a team or organisational goal.
• Actively consult with others to ensure you understand their needs or goals.
• Listen to and take on board fresh perspectives and views even if you initially disagree with them.
• Maintain on-going relationships with individuals and contacts through networks, based on mutual rapport and respect.

Communicate effectively:

• Make complex things simple for the benefit of others.
• Actively listen and question to check your understanding and draw out others when they are not expressing themselves clearly or seem to be holding back.
• Be sensitive to what others may be feeling, based on what they say, how they say it and their non-verbal behaviour, adapting your style and approach to fit.
• Address difficult issues when they arise, being honest and open.

Steward resources:

• Implement ways to reduce the inefficient use of resources or pass the ideas on to someone who can make them happen.
• Estimate the resources needed to achieve your own work plans or objectives and to deliver them in the most efficient and cost-effective way.
• Set and communicate realistic timelines for achieving tasks, working out how best to adapt as priorities change or unforeseen circumstances arise.

Deliver results:

• Prioritise, plan and monitor own work to meet own and team deliverables to agreed performance or quality standards.
• Acknowledge others’ priorities whilst being prepared to say “no” if there are genuine reasons why their needs cannot be met.
• Use logical processes and relevant tools and techniques to report on information or analyse options.
• Make timely and considered recommendations or decisions based on analysis of available data, information and evidence.

Realise potential

• Evaluate your own work and actively address gaps in knowledge and skills, without prompting.
• Recognise how you react to feedback and manage reactions positively, acting on specific feedback from others.
• Share your knowledge where it will help others to be more effective.
• Provide instruction, constructive feedback and guidance to others to help them learn.

Strive for improvement:

• Constructively challenge existing practice.
• Seek better ways of doing things, considering the possible implications.
• Make positive suggestions on a way forward when faced with challenges even if these falls outside own scope of work.
• Look inside and outside Christian Aid for new ideas and evaluate them for own work

Salary N8,114,408 per annum. Interview Date 25th November, 2019. How to Apply Interested and qualified candidates should: Click here to apply online Click here to view more Information (pdf) Job Title: Programme Assistant - Monitoring, Evaluation, Accountability & Learning Location: Maiduguri, Borno Department: International Reports to: MEAL Coordintor Child protection clearance required: Not required Expected travel per annum: Occasional travel Type of contract: Fixed Term Contracted hours: 35 Contract length: 10 months Role purpose

• Assist the MEAL unit in regular data collections through implementing partners/volunteers and ensure quality of the data by random verifications and validation.
• Record, manage and preserve monitoring and evaluation data in a safe and accessible way.
• Provide technical support to the relevant Program Officers and Partners; Work collaboratively with different programme officers/staff/partners for strengthening integration and cross-learning.
• Support Program Officers and partners in conducting field activities and adhere to CA’s monitoring and evaluation protocols.
• Participate actively in programme planning processes.
• Upload key reports to the Source (intranet)
• Support the humanitarian team in developing the quarterly/annual organisational reports.
• Proactively volunteer for various team activities

Role Context:

• The role works within the International Programmes role family positioned within the humanitarian team.
• The role is key in providing MEAL support to the work team to ensure partnerships and programmes are managed effectively. The role will normally work within a country office and there may be occasional travel required

Key Outcomes:

• Support the development and strengthening of Monitoring and Evaluation systems to allow for effective, accurate reporting for project implementation and decision making.
• Contribute to building the Nigerian Country Office and partner capacity to develop and use participatory approaches to M&E for effective project implementation.
• Encourage active knowledge management and organizational learning needs using Monitoring and Evaluation findings
• Positive relationships developed with partners/volunteers through effective communication.
• Information provided for production of reports for institutional donors, project files maintained, supporter visits and team meetings facilitated and supported.

Role Requirements Relationships (Key relationships, frequency of contact, purpose of contact (liaison/influencing/negotiating etc.):

• External: The role holder will have contact with partners., volunteers and stakeholders at state level.
• Internal: The position is line managed by the MEAL Coordinator- Humanitarian. Has a key role in ensuring good relations with other roles in programmes, finance and logistic and procuement.

Decision making:

• The ability to make day to day decisions to assist in the administration and smooth running of the Partnership and programmes.

Analytical skills:

• Analytical skills desirable to perform day to day programme and coordination work.

Developing self and others:

• Ability to take initiative, be self- motivated and build capacity of/guide new and existing staff on programme and MEAL requirement.

Person Specification (Applied skills/knowledge and expertise) Essential:

• Degree in Statistics or the Social Sciences with at least one year working experience with an I/NGO
• Experience of monitoring, evaluation and Project/programme-cycle management approaches and tools – including participatory planning.
• Understanding and familiarity with data management tools
• Knowledge and use of mobile data collection technology
• Familiarity with Microsoft Packages.
• Familiarity and understanding of statistical software such as SPSS
• Hands-on experience in monitoring and supporting community-based development programmes.
• Excellent report writing, communication (written and verbal) skills, and strong IT skills.

Desirable:

• Understanding of partnership approach to international development
• Manage and organize information systems and establish and maintain filing systems
• Ability to produce quality reports, case studies and humanitarian briefs from analysis conducted on data sets and gathered qualitative information.

IT competency required:

• Intermediate.

Competency Profile LEVEL 1: You are expected to be able to: Build Partnerships:

• Work in a collaborative way that develops positive relationships and proactively provide help to others
• Proactively participate in team work and contribute ideas, including those that may be beyond your own or your team’s role.
• Keep others informed about what is going on in your own work area.
• Treat everyone with courteousness, dignity and respect, recognising that people are different and have different views.
• Act and behave consistently with what you say.

Communicate Effectively:

• Communicate clearly and concisely, verbally and in writing.
• Pass on messages or information promptly and accurately, ensuring clarity and understanding.
• Proactively question to clarify when needed.
• Explain things simply and in a different way if someone appears not to have understood.
• Be sensitive to and take responsibility for how your actions and words impact on others and adapt if necessary.

Steward Resources:

• Be responsible for using resources economically, whether these are Christian Aid resources or wider environmental resources.
• Recognise that time is a resource and take responsibility and proactive measures for managing your time effectively.

Deliver Results:

• Agree your work plan and priorities, keep track of your own progress and keep others informed.
• Check the quality of your own work and deliver to expectations.
• Seek clarification and support from your manager when needed, ensuring appropriate sign-off.
• Respond promptly to the requests of others, handling competing priorities and seeking guidance on these where appropriate.
• Consider the consequences of your actions, and take responsibility for the impact on your work, your colleagues and team objectives.
• Be accountable for your actions.

Realise Potential:

• Acknowledge gaps in your own knowledge and skills and seek out information and advice in order to learn.
• Regularly ask for and act on feedback on own performance.
• Assist others by showing how to complete tasks and sharing knowledge.

Strive for Improvement:

• Demonstrate openness and willingness to embrace change, be flexible and adapt to new methods of working.
• Respond quickly and positively to new initiatives.
• Find ways to make improvements in your work and ways of working.
• Show initiative when faced with problems and proactively seek solutions.
• Willingly share knowledge and information that may help others.

Salary N3,187,627 per annum. Deadline: 15th November, 2019. Interview Date 29th November, 2019. How to Apply Interested and qualified candidates should: Click here to apply online Click here for more Information (pdf) Note

• Further details of specific tasks and duties will be agreed with the line manager as part of the performance agreement. Any reasonable duty may be assigned that is consistent with the nature of the job and its level of responsibility.
• This role profile is not prescriptive; it merely outlines the key behaviours the role-holder requires to be successful in the role; the key behaviours and responsibilities are subject to change. Any changes will be made in consultation with the role-holder.
• You will be expected to abide by the Code of Conduct, policies and procedures within Christian Aid which may be updated from time to time.
• You must be in sympathy with the aims, beliefs and values of Christian Aid as it seeks to work on relief, development and advocacy for poverty eradication.

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