Cabin Crew Duties & Responsibilities
The role and function of a Cabin Crew includes the following duties and responsibilities:
- Understanding the duties of your assigned position during flight and acting your best
- Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers;
- Carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals and stock are on board;
- Attending a pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming flight. Crew are also informed of flight details, the schedule and if there are passengers with any special requirements, such as diabetic passengers, passengers in wheelchairs or the number of infants on board;
- Completing paperwork, including writing a flight report.
- Checking all passenger seat belts and galleys are secure prior to take-off;
- Making announcements on behalf of the pilot and answering passenger questions during the flight;
- Giving first aid to passengers where necessary;
- Serving meals and refreshments to passengers;
- Selling duty-free goods and advising passengers of any allowance restrictions in force at their destination;
- Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations;
- Welcoming passengers on board and directing them to their seats;
- Informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away;
- Prepare accurate reports concerning any significant issues or happenings
Note that this is not an exhaustive list of Cabin Crew duties and responsibilities. Job functions for specific Cabin Crew roles may vary, depending on the industry and type of employer.