Job Recruitment at Point Recruiting
Point Recruiting - We are a new tech start-up, currently seeking suitably qualified candidates to work in a fast changing technology environment in the vacant position below:
Job Title: Intern
Location: Lagos
Job Descriptions
- We seek to recruit candidate for the position of Intern in order to work on our new innovative platform.
- Successful interns would receive impactful working experience and training that would guide them in their future careers.
We are looking to hire interns in the following fields:
- Sales and call center operations
- IT support
- Administration
Requirements
- Applicants should ideally be enrolled in higher institutions or very recent graduates
- Excellent speaking and telephone manners
- Customer engagement skills
- Ability to adapt to, and use proprietary computer software
- Exposure to social media and web applications
- Residing around the Lekki/Ajah axis of Lagos
Job Title: Systems/Database Support Engineer
Location: Lagos
Job Description
- We are a new tech start-up currently seeking a Systems Support Engineer to work within our team, helping to maintain, and troubleshoot our existing platforms/infrastructure. He/she must be equipped and able to work in a dynamic and rapidly changing start-up environment. Position in in Lagos State.
- Qualified systems engineers applicants will have a background in IT, computer and information systems engineering.
Duties and Responsibilities
- Ability to manage and monitor all installed systems and infrastructure
- Ability to see potential issues and proactively ensure the highest levels of systems and infrastructure accessibility
- Monitor and test performance of applications, foreseeing potential bottlenecks and identifying possible solutions
- Ability to work with developers to implement those fixes
- Continual maintenance of security, including backup and redundancy strategies
- Competency in writing and maintaining custom scripts to increase system efficiency and lower downtime due to required human intervention
- Consistently and successfully provide 2nd and 3rd level support
- Ability to take ownership of existing systems and collaborate with other less technical personnel
Requirements and Qualifications
- HND/BS degree in Computer Science, Mathematics, Engineering or a similar field
- Proven working experience in the above fields including installing, configuring and troubleshooting in cloud based environments
- Experience with web apps and mobile applications
- Knowledge of administration and performance tuning of application stacks (e.g. Apache, Ruby, NGINX)
- Proven ability to successfully and efficiently monitor systems
- Good knowledge of scripting (e.g. Javascript, Ruby, Python)
- Ideally located and residing around the Lekki / Ajah area of Lagos
- Women are strongly encouraged to apply
Job Title: Customer Service Representative
Location: Lagos
Responsibilities
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
- Initiate and manage large volumes of phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
Requirements
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Evidence of graduation from a higher institution
- Ideally located and residing around the Lekki / Ajah area of Lagos
- Women are strongly encouraged to apply
- Customer support experience or experience as a client service representative
- Ability to adapt to and use proprietary software
- Strong phone contact and active listening skills
- Customer orientation and ability to adapt/respond to different types of characters
How to Apply
Interested and qualified candidates should send their CV to:
[email protected] using the "Job Title" as the subject of the mail.
Application Deadline 1st June, 2019.