Technical Support Executive Job at Workforce Group
Workforce Group is a diversified Human Capital, Outsourcing and Business Consulting firm focused on helping organisations succeed. Founded in 2004, we have built a firm uniquely positioned to assist businesses in their quest to create sustainable value for their customers and stakeholders. Leveraging on our cross-industry and cross-functional expertise, we are known for our ability to consistently adopt a thorough approach in understanding peculiar client needs and consequently deploy customised innovative solutions to meet those needs.
At Workforce Group, we are committed to helping our clients perform better and achieve their desired results.
– Technical Support Executive
LOCATION – Lagos.
The Technical Support Executive will perform service administration, costing and invoicing in accordance to defined procedures.
KEY RESPONSIBILITIES
- Record and capture all labour, parts and overtime, buy outs recovered from workshop on Rascal on a daily basis.
- Prepare and submit weekly labour normal time and overtime recoveries by individual mechanic together with hours for management approval.
- Prepare Weekly recovery sheets for Mechanics and apprentices.
- Monitor and update engine population history on rascal.
- Assist with implementing requirements of Excel audits and Service Department in conjunction with the In Shop Lead.
- Liaise as and when required with internal departments, suppliers, and individuals to address internal and external customer queries to achieve Branch and Customer Service requirements.
- Ensure all worksheets, timesheets and Quality requirements are accurately completed and available on a daily basis.
- Other duties/responsibilities as determined by the Admin Leader.
- Check stock booked to the job, check buy out on the job, actual hours on the job, load summaries.
- Summarize what physical work has been done on the truck in liaison with the workshop In Shop Lead/ Senior Technician.
- Close the jobs within three days.
- Keep the job records up-to-date for comparison with Quick Serve Sprint & Quality compliance measures
- Supply the workshop with order numbers linked to the job for buyouts (buyouts on the invoice)
- Book the labour to the job as per the daily completed labour sheets - update this on the KPI sheets and update it on the Quick Serve Sprint reports.
- Prepare the request for credit notes, re-invoice the customer on the same day
- Register new engine serial number on rascal – for replaced engines and inform the Warranty department of the date in Service. Write to the traffic department stating that there has been an engine serial number change on the truck.
- General Administration and will ensure all supporting documents are filed and job file complies with check –listing.
REQUIREMENTS.
- Sc./HND in Electrical/Mechanical Engineering or a Related Course.
- Computer literate
- Customer Service Professional
- Rascal Literacy
- Acceptable levels of accuracy & administrative efficiency
- Solid experience in an Administrative/Customer Support Role.
How to Apply
Qualified individuals should send their CVs to
[email protected]. The Subject of the mail should be “Technical Support Executive”. Only qualified candidates will be contacted.
N.B – Please do note that interviews will hold during the week.