Roundsquare Integrated Services Limited Job Vacancies

Roundsquare provides clients with human capital solutions that result in measurably improved employee and organizational performance. We can help organizations large and small establish, out-source and troubleshoot any and all essential Human Resource functions.

We are recruiting to fill the positions below:   Job Title: Customer Service / Digital Marketing Executive Location: Lagos

Purpose of the Role

• Reporting to the Executive Director, you will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency and assist to deliver the company’s marketing strategy across the full digital portfolio including website, social media and broadcast email.

Responsibilities Customer Service Key Responsibilities:

• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools

Digital Marketing Key Responsibilities:

• Identify 3rd party online advertising and promotional opportunities, monitoring their success and ROI
• Work across the marketing and commercial team to ensure that all sponsorship and charity partners rights are activated in a timely manner
• Track, monitor and create timely reports that include analysis and tracking across the digital portfolio
• Monitor competitor social media, websites and email newsletters and keep on file best practice
• Event day role – assisting where required over event weekends and managing social media
• Responsible for the day to day running of all event social media channels – Broadcast and responsive
• Maintain and update the company’s main and event websites to ensure that all content is fresh, relevant and engaging
• Responsible for producing and distributing email newsletters on behalf of the full event portfolio
• Day to day responsibility for the company’s CRM system

Social Media Deliverables:

• Performs research to find articles, stories, resources, or other content that is relevant to our customer base and posts it to our social networks in a manner that invites conversation and interaction.
• Updates social media accounts with current and relevant photos, video, or other content from company’s activities and events.
• Grows the company’s online social networks by increasing fan-base and interactions.
• Maintains current information on company’s social media accounts.
• Updates Facebook, Twitter, Instagram, and Pinterest accounts.
• Responds to posts or comments to bring value to user’s interactions with the company.
• Posts announcements in a timely manner using appropriate content from the weekly E-Newsletter. Post and interacts with local or relevant organizations and interest groups.

Research:

• Regularly observes the online activity of model organizations researches and reports on “social media best practices”.
• Completes other research projects as assigned.
• Market research and lead generation.

Requirements

• Minimum Experience - 1 year experience in a similar role will be an added advantage
• Qualification - Good first degree

Other Requirements / Skills:

• Proven knowledge and experience within B2C social media campaigns
• Experience of working with 3rd party email providers
• Experience of working with a variety of CMS and CRM systems
• Strong written and verbal communication
• Planning and time management
• Proficient in the use of Microsoft Office packages
• Available to work 5 days per week.
• You must live in the Lekki/Ajah axis
• Fashion savvy and trendy
• Must be a graduate
• Recent marketing or another relevant University degree
• Good interpersonal skill
• Minimum 1 year marketing experience, preferably within digital marketing

Job Title: Business Development Executive Location: Lagos

Position Description

• The successful candidate will be a core member of the Roundsquare sales team and will work closely with prospects to grow new customer business and revenues while meeting strategic objectives.

Key Responsibilities

• Meet and exceed agreed sales targets
• Assist in developing and executing sales targets within target accounts
• Capture new clients for Speakwell solutions through our customer-led approach
• Develop new sources of business through new channels and customers
• Prospecting and lead qualification
• Handle other tasks as assigned
• Leverage key best practices to drive and successfully sell new business opportunities; build and effectively manage a list of new individuals and new clients to drive business development
• Sell to C level and VP level executives in the Human Resources department of relevant industry
• Collaborate with internal resources and external network to prioritize and penetrate key accounts; quickly build relationships with key stakeholders to drive business
• Identify key decision makers and develop strategic relationships to drive revenue
• Build excellent client relationships offering value-added, insightful and strategic input to their business

Digital Marketing Key Responsibilities:

• Identify 3rd party online advertising and promotional opportunities, monitoring their success and ROI
• Work across the marketing and commercial team to ensure that all sponsorship and charity partners rights are activated in a timely manner
• Track, monitor and create timely reports that include analysis and tracking across the digital portfolio
• Monitor competitor social media, websites and email newsletters and keep on file best practice
• Event day role – assisting where required over event weekends and managing social media
• Responsible for the day to day running of all event social media channels – Broadcast and responsive
• Maintain and update the company’s main and event websites to ensure that all content is fresh, relevant and engaging
• Responsible for producing and distributing email newsletters on behalf of the full event portfolio
• Day to day responsibility for the company’s CRM system

Social Media Deliverables:

• Performs research to find articles, stories, resources, or other content that is relevant to our customer base and posts it to our social networks in a manner that invites conversation and interaction.
• Updates social media accounts with current and relevant photos, video, or other content from company’s activities and events.
• Grows the company’s online social networks by increasing fan-base and interactions.
• Maintains current information on company’s social media accounts.
• Updates Facebook, Twitter, Instagram, and Pinterest accounts.
• Responds to posts or comments to bring value to user’s interactions with the company.
• Posts announcements in a timely manner using appropriate content from the weekly E-Newsletter. Post and interacts with local or relevant organizations and interest groups.

Research:

• Regularly observes the online activity of model organizations researches and reports on “social media best practices”.
• Completes other research projects as assigned.
• Market research and lead generation.

Job Attributes

• Minimum Experience - 1-2 years’ experience in a similar role will be an added advantage.
• Qualification - Good first Degree or HND

Skills and Requirements:

• Qualified to Graduate level in a relevant Degree
• Excellent and proven communication skills
• Behaviours and personal characteristics:
• Have exceptional interpersonal skills, being able to communicate well at all levels and particularly be able to present complex ideas effectively and enthusiastically
• Be highly organised with personal and professional integrity and discipline
• Be self-driven, committed and focused
• Be highly effective both working independently and as part of our team
• Possess initiative, flexibility and instinctive commercial acumen
• Can make effective and proactive contributions to senior management team
• Has a positive attitude to find solutions, not problems
• Be willing to go the extra mile both practically (travel as needed) and figuratively.
• You must live in the Lekki/Ajah axis
• Fashion savvy and trendy
• Must be a graduate
• A recent marketing or other relevant University degree
• Prior experience of working in a start-up Human Resources company would be advantageous
• A commercially aware self-starter who is able to work with minimum supervision to achieve targets
• Technically able to present our solutions both on site and on line and deliver quality sales demonstrations focusing on key business drivers and functional requirements.
• Skilled and experienced in contract negotiation and completion

Job Title: Admin / HR Intern Location: Lagos

Position Description

• The Human Resources Intern will work on a wide range of projects related to HR compliance, recruiting, onboarding/orientation, employee benefits, and consultancy.
• This internship is designed to be both educational and practical.
• We are currently looking to hire an Admin/HR intern who is smart and social media savvy.

Key Responsibilities

• Create event concepts and manage events effectively.
• Establish and maintain administrative systems and processes that allow effective management of all correspondence, reporting requirements and documentation, including personal details of all new staff members and updating and accurately maintaining data of all existing employees.
• Sales and client prospecting and relationship management and email marketing.
• Prospecting and lead qualification
• Handle other tasks as assigned
• Analysing training needs, designing training calendars, developing curriculum and delivering courses
• Writing materials for new training programs; reviewing, evaluating, and modifying existing and proposed programs; recommending appropriate changes.
• Researching, planning, organizing, and conducting training programs, seminars, and conferences for supervisory, technical, and lower-level management personnel.
• Handle administrative tasks as assigned.

General HR Duties:

• Co-ordinate all recruitment activities and induction process for new starters internally and for clients
• Be accessible and respond to staff/manager enquiries in a timely manner
• Assist in implementing HR policies and procedures internally and for clients

Research:

• Regularly observes the online activity of model organizations researches and reports on “social media best practices”.
• Completes other research projects as assigned.
• Market research and lead generation.

Requirements

• Experience with Microsoft applications, basic photo-editing software, and internet browsers.
• Familiarity with mainstream social media platforms, including but not limited to Facebook, Twitter, Pinterest, Instagram, Yelp, LinkedIn, and Google+.
• Available to work 5 days per week.
• Candidates should maintain a positive attitude under pressure, exhibit a strong work ethic, and enjoy working with a wide range of personalities.
• You must live in the Lekki/Ajah axis.
• Should be able to create event concepts and manage events.
• Creative self-starter who is comfortable with both taking initiative and working in collaboration.
• Detail oriented with strong written and verbal communication skills.

 

Job Title: Business Development Manager (Female) Location: Lagos

Job Description

• We are in need of experienced personnel for immediate engagement and to help expand their clientele.

Key Responsibilities

• Recommend equity investments.
• Develop negotiating strategies and positions by studying integration of new venture with company strategies and operations.
• Examine risks and potentials for the business opportunities.
• Estimate partners’ needs and goals.
• Close new business deals by coordinating requirements; developing and negotiating contracts; and integrating contract requirements with business operations.
• Protect the organization’s value by keeping information confidential.
• Enhance organization’s reputation by accepting ownership for accomplishing new and different requests.
• Explore opportunities to add value to job accomplishments.
• Build market position by locating, developing, defining, and closing business relationships.
• Identify trendsetter ideas by researching industry and related events, publications, and announcements.
• Track individual contributors and their accomplishments.
• Locate or propose potential business deals by contacting potential partners.
• Discover and explore business opportunities.
• Screen potential business deals by analyzing market strategies, deal requirements, and financials.
• Evaluate options and resolve internal priorities.

Requirements

• A Master’s Degree is an added advantage
• Minimum Experience: 3 - 5 years’ experience in a similar role.
• Qualification - Good first degree

Other Requirements / Skills:

• Market knowledge
• Presentation skills
• High energy level
• Meeting sales goals
• Professionalism
• Fashion savvy and trendy
• Commercial awareness
• Good physique and pretty face.
• High motivation for sales
• Excellent prospecting skills
• Sales planning
• Ability to sell to customer’s needs
• Time management and planning skills
• Territory management
• Proficiency in MS Office and CRM software
• You must live in the Lekki/Ajah axis
• Strong communication and people skills
• Great closing skills

Job Title: Front Desk Officer Location: Lagos

Job Description

• We are in need of experienced personnel for immediate engagement and to undertake all front desk duties.

Key Responsibilities

• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Maintaining confidentiality with regards to client information.
• Monitor office expenses and costs
• Handle other tasks as assigned.
• Orientate customers about the products and services of the company
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet and welcome guests
• Diary management and Preparation of reports
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc. and distribute them

Requirements

• A Master’s Degree is an added advantage
• Minimum Experience: 1-2 years’ experience in a similar role will be an added advantage
• Qualification - Good first degree or HND

Other Requirements / Skills:

• Good interpersonal skills
• Exceptional Customer handling skills
• Integrity and professionalism
• Sense of urgency
• Basic ICT skills - (able to use Ms Suite (Word, PowerPoint, Access, Excel)
• Excellent verbal and written communication and decision making skills.
• You must live in the Lekki/Ajah axis
• Fashion savvy and trendy
• Good physique and pretty face
• Disciplined and takes initiative.
• Pleasant, friendly, confident and have good carriage
• A positive outlook

 

Application Deadline 27th January, 2020.  

How to Apply Interested and qualified candidates should send their CV to: [email protected] using the Job Title as subject of the email.

Lekki, Lagos State, Ajah