New Job Openings at Lorache Group, 9th April, 2018
Lorache Group is a Marketing Management, Human Capital Development and Business Process & Strategist Consultancy Outfit, registered with Company & Allied Commission (CAC) of Nigeria to perform such businesses.
Lorache works cut across multiple industries, including the consumer goods, finance, capital market, pharmaceutical, telecommunication, entertainment and leisure sectors etc. Basically, we develop integrated sales and marketing strategies focused around the point of purchase. We also devise transformational strategies through organization design, process definition, and commercial ability development.
We are recruiting to fill the position below:
Job Title: Engineer - Onsite Technical Support
Location: Lagos
Reporting to: Direct - Supervisor Technical Support Group; HOD
Major Deliverables
- Manage incidents, respond to requests for technical assistance in person, via phone & email
- Responsible for supporting post-sales customer activity remotely and on-site.
- Responsible for carrying out detailed Site Survey & maintain proper documentation
- Perform installation and implementation and network integration at customer’s site
- Promptly investigate, resolve & report any incidents, errors, events or deviations.
- Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.
- Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to our Client approved standard.
- Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
- Track and route problems and requests and document resolutions
- Prepare daily activity reports
- Inform management of recurring problems.
Function
- Customer Service / Technical Support Group
Essential Attributes:
- Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting.
- Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player.
Desired Results:
- Relevant Industry Experience, been on the front desk handling customers and team.
Qualification
- HND / Graduate / Post Graduate in Electrical/Electronics/Couter/Communication/InfoTech.
Desired Experience:
- 1 to 3 years in similar profile.
Job Title: Engineer: Inshop Technical Support
Location: Lagos Island, Lagos
Function: Customer Service / Technical Support Group
Reporting Directly To - Supervisor Technical Support Group; Functional, HOD
Major Deliverables
- First line contact, providing technical assistance to all walk-in customer at Shops
- Assist in after sales device setup, installation, and configuration processes for new subscribers
- Create a positive customer experience
- Assist / guide customers to handle different hardware and software application as required
- Perform diagnostics, troubleshooting, repairs and upgrade on all Internet access devices
- Liaise with device & terminals unit, for all hardware errors & related replacement cases
- Document help desk tickets/resolutions, and maintain defective device inventory list for shop 8] Recognize areas & forward plans for internal improvement to the Territory Sales Manager.
Qualifications
- HND / Graduate / Post Graduate qualification in Electrical/Electronics/Computer/Communication/Info Tech
Desired Experience:
- 1 to 3 years in similar profile.
Essential Attributes:
- Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player
Desired Attributes:
- Relevant Industry Experience, been on the front desk handling customers and team.
How to Apply
Interested and qualified candidates should send their CV's to:
[email protected] using the position applied for as subject of the mail.
Application Deadline 20th April, 2018