Latest Job Vacancies at Willers Solutions Limited, 3rd July, 2019

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Willers Solutions Limited - Our client, a reputable firm into Telecommunication, Oil and Gas, Real Estate, Engineering and Power is recruiting suitably qualified candidates to fill the position below:       Job Title: Customer Relationship Officer Location: Lagos Job Responsibilities

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records and compile reports on overall customer satisfaction
• Resolve customer complaints via phone, email, mail or social media

Qualifications and Experience

• Minimum of a B.Sc in any Social Science related discipline
• Min of 2 years’ experience as a Customer Service Officer with sales experience
• Must be resident within Lekki and its Environs

Required Skills:

• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively

Salary N70,000 Monthly Interested and qualified candidates should submit their CV (MS Word Format) to: [email protected] using “Customer Relationship Officer” as the subject of the email       Job Title: Sales Manager - Telecoms Location: Lagos Job Description

• A proven record of consistently delivering on revenue and profitability target of no less than 10 Billion Naira at 25% gross profit.
• Be technologically savvy with a sound knowledge of enterprise technology solutions especially in the areas of Cyber Security, Cloud, Infrastructure, Mobility and Business Intelligence & Productivity.
• Possess sound industry knowledge and domain expertise in at least two or all of the following verticals; FSI, Telco, Oil and Gas, FMCG and Public Sector.
• You must have existing and viable industry relationships across the ranks in organizations; from users to key decision makers and in places where they don’t exist, you should be able to build with ease.
• You can confidently have both technical and business discussions with C-level Executives and Directors in organizations across the verticals and close deals with or without the input of Executive Management.
• Have a good knowledge of building and executing Sales Strategy, Sales Operation, Sales Process and Sales Management.
• Candidate must be a passionate and aggressive go-getter who never takes no for an answer.
• Candidate must demonstrate thought leadership, discipline and synergy and be able to motivate, coach and groom Sales Executives from zero to hero with a high retention rate of the team.

Qualifications

• Minimum of Bachelor's degree in Engineering, Computer Science or any IT related course.
• A minimum of 7 years’ sales experience selling enterprise technology solutions in at least 2 of the following areas the following areas; Cyber Security, Cloud, Infrastructure, Mobility and Business Intelligence & Productivity.
• 4 years proven record of successfully leading and managing a sales team of no less than 7 experienced Account Managers to consistently deliver and exceed set revenue and profitability targets.
• Having 2 or 3 years Presales experience prior to Sales and Sales Management would increase your chances of success.

Salary Minimum of 600,000/Monthly Plus Commission.       Job Title: Account Manager - Telecoms Location: Lagos Requirements

• A proven record of consistently delivering on revenue and profitability target of no less than 1.5 Billion Naira at 25% gross profit.
• Be technologically savvy with a sound knowledge of enterprise technology solutions especially in the areas of Cyber Security, Cloud, Infrastructure, Mobility and Business Intelligence & Productivity.
• Possess sound industry knowledge and domain expertise in at least two or all of the following verticals; FSI, Telco, Oil and Gas, FMCG and Public Sector.
• You must have existing and viable industry relationships across the ranks in organizations; from users to key decision makers and in places where they don’t exist, you should be able to build with ease.
• You can confidently have both technical and business discussions with C-level Executives and Directors in organizations across the verticals and close deals with or without the input of Executive Management.
• Have a good knowledge of building and executing Sales Strategy, Sales Operation, Sales Process and Sales Management.
• Candidate must be a passionate and aggressive go-getter who never takes no for an answer.

Qualifications

• Mininum of a Bachelor's Degree in Engineering, Computer Science or any IT related course
• A minimum of 3 years sales experience selling enterprise technology solutions in at least 2 of the following areas the following areas; Cyber Security, Cloud, Infrastructure, Mobility and Business Intelligence & Productivity.
• Having 2 or 3 years Presales experience prior to Sales and Sales Management would increase your chances of success.

Salary N200,000 monthly plus commission.   Interested and qualified candidates should send their CV in MS Word Format to: [email protected] using "Job Title" as the subject of the mail.   Application Deadline 3rd October, 2019.

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