Job for a MEAL Officer at Save the Children, 1st August 2019

Save the Children is the leading independent organization for children in need, with programs in over 120 countries, including the United States. We aim to inspire breakthroughs in the way the world treats children, and to achieve immediate and lasting change in their lives by improving their health, education and economic opportunities. In times of acute crisis, we mobilize rapid assistance to help children recover from the effects of war, conflict and natural disasters. Each year, we and our partners reach millions of children in communities around the world. Join our dedicated and diverse staff in their work to improve the well-being of children everywhere. We are recruiting to fill the position below: Job Title: MEAL Officer Ref: 190002FS Location: Yobe Role Purpose

To set up the accountability system for the EU Resilience project in Yobe and to ensure the smooth running of the system while ensuring the smooth running of the accountability mechanisms.
The accountability officer will work with the other MEAL staff and program staff and other internal and external stakeholders to ensure the maintenance of high standard of accountability.

Scope of Role Objective 1: Set up accountability structure for the EU Resilience project:

Implement accountability logframe and plans for the project
Consult with beneficiaries (adult and children) to determine their preferred community based complaint response mechanism (CRM) channel.
Set up the preferred community based CRM channel for both children and adult beneficiaries
Ensure the establishment of a helpdesk/information table to community members to answer questions during distribution
Consult with beneficiaries (adult and children) to determine their preferred information sharing channel
Ensure key information reaches beneficiaries using the different information channels identified

Objective 2: Training of staff, beneficiaries, partners and volunteer:

Plan and conduct training sessions for staff members to support and ensure quality implementation of accountability mechanism
Plan and conduct training session for partners and volunteers to support and ensure quality implementation of accountability mechanism
Inform community on their rights to make complaints and provide feedback to the organisation
Ensure the awareness of beneficiaries on the existing CRM channel including the country office toll free line
Plan and train the beneficiaries both adult and children on the use of the CRM channels

Objective 3: Receive, document and respond to beneficiary’s feedback and complaints:

Design a CRM flow chart detailing how complaints and feedback will responded to and referred
Receive and document complaints and feedback from beneficiaries using the CRM database
Ensure responses to feedback and complaints are given to complainants and feedback providers within the required timeline
Compile and analyse data from the CRM database monthly
Share CRM findings with project and operations team

Objective 4: Ensure meaningful participation of children:

Consult with children on monthly basis to understand their views about project activities and to suggest improvements
Consult with children monthly to generate feedback and complaints
Establish a child friendly CRM channel

Objective 5: Accountability coordination:

Engage with all relevant stakeholders to ensure a coordinated and consistent approach to accountability
Participate in local accountability and learning groups to ensure collaboration and coordination of humanitarian accountability approach

Objective 6: Coordination with MEAL team:

In coordination with MEAL coordinator and MEAL officer ensure that data collection process is coherent and follows proper methodology
In coordination with MEAL coordinator and MEAL officer ensure the monitoring of M&E process
Other duties as required by the MEAL team.

Skills and Behaviours (our Values in Practice) Accountability:

Accuracy and timeliness in all areas of responsibility
High level of accuracy in work, and ability to analyse complex sets of relationships and situations
Holds self and others accountable

Ambition: Future-orientated, thinks pro-actively Collaboration:

Working effectively with stakeholders to achieve common goals
Excellent communication and interpersonal skills
Builds and maintains effective relationships, with their team, colleagues, members and external partners
Approachable, good listener, easy to talk to

Creativity:

Designing more effective admin systems
Willing to take disciplined risks

Integrity:

Honest, encourages openness and transparency, demonstrates highest levels of integrity.

Skills & Experience Administrative & General Skills Essential:

At least a Bachelor's Degree in related field and 3 years of professional experience. Previous experience with other local and international NGOs
Experience in or understanding of programme accountability principles
Commitment to championing community and partner points of view
Very good listening and facilitation skills – capable of managing and facilitating group discussions with programme participants, children, parents/caregivers, local officials, partners and all levels of staff
Ability to work in partnership with government and other NGO’s staff
Ability to mobilise people – to develop and maintain relationships with staff and communities to ensure their participation in Save the Children’s ways of working
Knowledge and experience of child safeguarding policies and procedures
Advanced computer literacy (MS Office applications, web-based applications and advanced statistical package utilization e.g SPSS,STATA-12,DHIS etc)
Good interpersonal skills and influencing skills
Ability to work within a team setting
Fluency in Hausa language, spoken and written
Independence, adaptability and flexibility