Current Job Vacancies at Rossland Screening Solution, 16th November, 2018

⏲ Nov 16, 2018, 10:51 AM
⋕ View all HR & Recruitment Services jobs
⌂ See more jobs at Rossland Screening Solution

Rossland Group since the year 2000 provides market research and management consulting services to clients in the private and public sectors within and outside Nigeria. In 2013, it expanded the scope of its services to include Professional Background Screening and Business Brokerage. In 2015 and 2016, it added franchise consulting and recruitment services respectively. We are recruiting for the position below: Job Title: Customer Service Manager Location: Abuja Job Description

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilise assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities

Requirements

B.Sc/HND in a relevant discipline
4-5 years Proven working experience as a customer service manager
Ability to speak Hausa is a Must
Must be a resident of Abuja.
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Proficiency in English
Working knowledge of customer service software, databases and tools
Awareness of industry’s latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation

Salary N80,000 to N100,000 monthly Interested and qualified candidates should send in their CV to: [email protected] copying [email protected] , using the job title as the subject of the email. Job Title: Finance Officer Location: Abuja Job Description

Establishing financial status by implementing systems for collecting, analyzing, verifying, and reporting financial information which will be used to guide executives in making sound business decisions.

Roles and Responsibilities Accounting, Compliance and Legal:

Ensure the company's is compliant with accounting, statutory and legal regulations.
Implement robust accounting control processes to protect the company's assets, while also ensuring that the processes efficiently serve other parts of the company

Other Duties

Maintaining account controls by preparing and recommending policies and procedures.
Recommending financial actions by analyzing accounting options
Complies with federal, state, and local financial legal requirements by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions.
Budget management
Uploading daily customer data into reporting tools (PowerBI)
Additional responsibilities maybe assigned as required
Preparation of daily financial transactions report – T-code transactions, vendor payments (external), general OPEX (internal) – Money in, money out.
E-wallet funding
Posting of transactions and retirement into personal ledger (Quick books)
Keeping of all financial transaction records (book keeping)
Accounts reconciliation
Processing of staff monthly salary for payment
Preparation/Documentation/Filling of staff monthly PAYE for remittance
Preparation of Agents monthly commission and NDPHC remittance
Substantiates financial transactions by auditing documents.