Hospitality Manager Duties & Responsibilities

The role and function of a Hospitality Manager includes the following duties and responsibilities:

  • Hire qualified personnel when needed
  • Organize and coordinate people and operations 
  • Supervise and oversee staff members
  • Ensure adherence to relevant legal, health and safety regulations and guidelines
  • Keep and update relevant documents and records 
  • Create reports for senior management
  • Check supplies and equipment quantity and quality
  • Manage budgets and approve expenditures
  • Develop and communicate standard operating procedures
  • Establish standards for customer service

Note that this is not an exhaustive list of Hospitality Manager duties and responsibilities. Job functions for specific Hospitality Manager roles may vary, depending on the industry and type of employer.