Duty Manager Job Description

What is the job description of a Duty Manager? What are the duties and responsibilities of a Duty Manager? What does a Duty Manager do?

Job description of a Duty Manager

Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees.

This Duty Manager job description example includes the list of most important Duty Manager duties and responsibilities as shown below. It can be modified to fit the specific Duty Manager profile you're trying to fill as a recruiter or job seeker.

Duty Manager Duties and Responsibilities

Duty Manager job description should contain a variety of functions and roles including:

  • Keep track of monthly, quarterly and yearly goals
  • Work with management to assess and improve processes and policies
  • Monitor and report on revenue and cash flow
  • Uphold and enforce company policies
  • Address customer issues and complaints
  • Schedule regular maintenance and cleaning of facilities
  • Meet regularly with upper management to stay informed on company issues
  • Oversee security of the facility
  • Train new hires
  • Address employee complaints or performance issues as needed
  • Check in with employees regularly to determine satisfaction
  • Schedule shifts
  • Help management create the department’s budget

Duty Manager Requirements / Skills / Qualifications

Duty Manager job description should include these common skills and qualifications:

  • BSc in Business Administration is a plus
  • Work experience as a Duty Manager or similar management role
  • Previous experience in the industry preferred
  • Strong organizational skills
  • Experience with facilities maintenance and/or security
  • Strong problem-solving skills
  • Availability to work in shifts including weekends
  • Customer service experience
  • Knowledge of cash management and bookkeeping procedures
  • Team management skills

As a hiring manager, recruiting an ideal Duty Manager starts with crafting a good job description. Use this Duty Manager job description template to save yourself time and help you attract the most qualified candidates. Feel free to revise it to meet your specific needs.

Job seekers interviewing for the role of a Duty Manager may also reference it in preparation for the interview.

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