Duty Manager CV Sample

A Duty Manager plays a crucial role in the smooth operation of a hotel or resort, ensuring exceptional guest experiences and efficient management of daily operations.

This comprehensive CV sample for a Duty Manager showcases the candidate's qualifications, professional experience, skills, and certifications. It highlights their ability to lead and manage teams, resolve guest issues, and drive business growth.

With a strong focus on customer service and operational excellence, this CV sample is designed to impress potential employers and secure a rewarding role in the hospitality industry.

Duty Manager CV Example

This Duty Manager CV sample uses a simple format that will guide you in writing a perfect CV for your job applications.

Customize it with your own details and experiences to create a personalized and professional CV/resume. Make sure to highlight your specific achievements and accomplishments that align with the job requirements.

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John Doe

123 Main Street, Lagos, Nigeria

+234 123 4567

[email protected]

Objective

Highly motivated and experienced Duty Manager with a proven track record of successfully managing operations and ensuring exceptional customer service. Seeking a challenging role in a reputable organization where I can utilize my leadership skills and industry knowledge to drive business growth and exceed customer expectations.

Education

Bachelor of Science in Hospitality Management - University of Lagos, Nigeria (2010)

Diploma in Hotel and Restaurant Management - Lagos State Polytechnic, Nigeria (2008)

Professional Experience

Duty Manager - XYZ Hotel, Lagos, Nigeria (2015-present)

Oversee daily hotel operations, including front desk, housekeeping, food and beverage, and guest services.
Manage a team of 30+ staff members, providing training, guidance, and performance evaluations.
Ensure compliance with company policies, procedures, and quality standards.
Handle guest complaints and resolve issues in a timely and satisfactory manner.
Monitor and analyze key performance indicators to identify areas for improvement and implement strategies to enhance guest satisfaction and revenue.

Assistant Duty Manager - ABC Resort, Abuja, Nigeria (2012-2015)

Assisted the Duty Manager in overseeing daily hotel operations, including front desk, housekeeping, and guest services.
Managed staff schedules, ensuring adequate coverage and efficient utilization of resources.
Handled guest inquiries, requests, and complaints, ensuring prompt and satisfactory resolution.
Collaborated with various departments to ensure seamless coordination and delivery of services.
Implemented cost-saving measures and optimized operational efficiency.

Skills

Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Proven problem-solving and decision-making capabilities.
Ability to work under pressure and meet tight deadlines.
Proficient in hotel management software and Microsoft Office Suite.

Certifications

Certified Hotel Administrator (CHA)
First Aid and CPR Certification

References

Available upon request.