Vitachem Nigeria recruitment for Graduate Trainee Customer Service Representatives

Vitachem is a major producer, importer and distributor of Food Additives, Chemicals and Industrial raw materials to manufacturers in Nigeria. We are currently recruiting to fill the position below:   Job Title: Online Customer Service Representative - Graduate Trainee Location: Lagos Job Duties

• To attend to all customer's enquiries and sell competitive products.
• To strategically engage in active selling of products and close sales opportunities
• Support and provide superior service to customers via phones, e-mails and faxes as a receiver and caller.
• To deal with customers via telephone, Internet, e-mail and instant messaging.
• To offer sales advice on products to customers
• Build and maintain effective customer relationship

• Must have good interpersonal skills to understand customers’ inquiries or complaints and deal effectively with people who may be worried, frustrated or angry.
• Must be able to learn quickly so they can acquire the product knowledge to answer customers’ questions accurately.
• Must also have good knowledge of telephone and computer systems so they can use call center systems efficiently.