Vacant Job For Admin/Customer Service Executive In A Reputable Company

⏲ Oct 29, 2018, 6:12 PM
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Fadac Resources and Services - Our client is an indigenous company operating in the whole value chain of the LPG sector. We are recruiting to fill the position below:

Job Title: Admin/Customer Service Executive Location: Lagos Responsibilities

Liaising with clients, both proactively and reactively, most commonly taking bookings over the telephone and responding to online bookings
Team calendar and diary management
Conducting investigations to verify and resolve customer complaints
Perform accounting tasks, including invoicing and budget tracking
Schedule meetings and travel arrangements for senior members of the company
Minute taking of meetings
Assisting with promotional activities
Mystery shopping - assist management with detecting fraud and deception
Delegating tasks while ensuring that all speed, service and quality guidelines are achieved.
Quality control - Performing routine and random inspections of the jobs to assess the quality of work and make sure our standards and customer satisfaction levels are kept high.
You will be responsible for liaising with clients regularly so you must be a clear and confident communicator with good call handling and interpersonal skills.
Liaising and managing vendors
Able to complete complex administrative tasks with minimal supervision
Facilitating and supporting new staff training.
Ad hoc duties as required to support the company and grow the brand.
Direct activities related to dispatching, routing, and tracking the team

Requirements

Good research skills and attention to detail
Strong sense of urgency and problem solving skills
Ability to describe and sell services with accuracy and patience
Ability to conduct extensive research on the computer
Ability to keep accurate records of all enquiries
Database management.
2+ years of hands on administrative experience in an office environment
Proficiency in MS Word, MS Excel and MS Outlook a must
Knowledge of operating standard office equipment - Photocopier, scanner, printer
Excellent communication skills - written and verbal
Ability to prioritize projects and strong problem solving skills