Technical Customer Satisfaction Associate Job at Brightstar Integral Technology Solution

Brightstar Integral Technology Solution requires the services of a qualified candidate to fill the position below:     Job Title: Technical Customer Satisfaction Associate Location: Lagos Key Responsibilities

• Create logs to document testing phases and defects and Report bugs and errors to development teams
• Help troubleshoot issues
• Perform Testing which includes stress testing, performance testing, functional testing, scalability testing and quality assurance
• Requirements organization which includes eliciting requirements from clients and translating to Backend Team as well as Translating and simplifying requirements
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
• Manage Client UAT sessions and perform customer management
• Guiding and performing strategic analysis for the project
• Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
• Assists with or performs administrative tasks
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
• Manage Client UAT sessions and perform customer management
• Guiding and performing strategic analysis for the project
• Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
• Assists with or performs administrative tasks

• Excellent communications and consultancy skills
• Excellent presentation skills
• Vendor Management Skills.
• The Proposed candidate will have:
• A good understanding of software development
• Excellent writing skills (for documenting the process)