Technical Support Engineer at HSSL Technologies
HSSL Technologiesis a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.
We are recruiting to fill the position below:
Job Title: Technical Support Engineer
Location: Lagos
Employment Type: Full-time
Job Summary
- We are seeking a skilled and experienced TechinicalSupport Engineer to join our dynamic team.
- The ideal candidate will possess a strong background in providing technical support to end-users, troubleshooting complex IT issues, and implementing solutions to enhance our IT infrastructure.
- The Technical Support Engineer will play a pivotal role in ensuring the smooth operation of our IT systems.
Responsibilities
- Provide advanced technical support to end-users via phone, email, remote assistance, and in-person visits.
- Troubleshoot and resolve complex hardware, software, and network issues in a timely manner to minimize downtime and disruption.
- Proactively monitor IT systems, networks, and security to identify and address potential vulnerabilities and performance issues.
- Manage vendor relationships and procurement processes for IT hardware, software, and services, ensuring cost-effectiveness and compliance with organizational standards.
- Participate in on-call rotations and provide after-hours support as needed to address critical IT issues and emergencies.
- Stay current with industry trends, emerging technologies, and best practices in IT support and service management.
- Lead IT projects related to system upgrades, migrations, and implementations, ensuring adherence to project timelines and budget constraints.
- Collaborate with cross-functional teams to identify IT requirements, evaluate technology solutions, and implement best practices to optimize IT operations.
- Develop and maintain documentation, including user guides, knowledge base articles, and IT policies and procedures.
- Mentor and train junior IT support staff, providing guidance on technical skills development and customer service excellence.
Requirements
- Bachelor’s Degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
- Minimum of 5 years of experience in IT support roles, with a focus on providing technical support in a corporate environment.
- Strong knowledge of Windows and macOS operating systems, as well as Microsoft Office 365 suite.
- Proficiency in troubleshooting hardware, software, and network issues, including TCP/IP, DNS, DHCP, and VPN technologies.
- Experience with Active Directory, Group Policy, and other directory services and authentication mechanisms.
- Ability to prioritize tasks effectively, work independently, and adapt to changing priorities in a fast-paced environment.
- Strong analytical skills and attention to detail with a proactive approach to issue prevention.
- Ability to manage multiple tasks and projects efficiently.
- Strong organizational and time-management abilities.
- A customer-service mindset, with patience and effective communication skills.
- Familiarity with ITIL framework and IT service management concepts.
- Excellent communication and interpersonal skills, with the ability to interact professionally with end-users at all levels of the organization.
- Proven leadership abilities, with experience leading IT projects and mentoring junior team members.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are desirable.
How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the job title as the subject of the mail
Application Deadline 22nd November, 2024.