Technical Account Manager at Paga Nigeria

⏲ Nov 15, 2024, 9:53 AM
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Paga is a licensed financial services company and a leading payments company in Nigeria with a massive transformative purpose - to make it simple for one billion people to access and use money. It was founded on the simple belief that the ubiquity of mobile phones can be leveraged in building an ecosystem that enables people to digitally send and receive money and creating simple financial access for everyone.

We are recruiting to fill the position below:

Job Title: Technical Account Manager

Location: Yaba, Lagos
Job Type: Full Time
Sector: Financial Services
Reporting Line: General Manager, Platform as a Service

About the Role

Reporting to the General Manager, Platform as a Service, the technical account manager will be primarily responsible for managing partners on the sales pipeline, acquiring new partners and optimizing relationships with existing partners.
TAM will directly manage relationships with key partners, to grow the developer solution business and to ensure that clients’ needs are met.

Responsibilities and Tasks
Management of Developer Solution Sales Pipeline

Increasing acquisition and activation by winning new business.
Build strong customer relationships, especially with key customer stakeholders and sponsors.
Providing technical support to customers before and after-activation.
Providing and communicating Developer solution product status updates to the team and stakeholders.
Ensuring liaison with other departments as appropriate in relation to proposals, projects, legal, customer support, finance, marketing, or other issues.
Ensuring that clients and partners have 24/7 access to Paga Technical Account Manager to address their requests or issues.
Training customers to use Paga developer solution products.
Answering product-related queries in a timely manner.
Providing reports to developers and stakeholders on product performance.
Developing ideas and leading the team to pursue new business opportunities for the Company in Nigeria, Africa and beyond.

Minimum Qualifications

Bachelor’s Degree in Computer Science or Engineering or related fields
Knowledge of Product Engineering
Minimum of 3 years’ experience in a Business Development or Sales function, including international experience or dealing with global clients
Experience in technical support and sales
Hands-on skill with API testing tools.

Job-specific Skills and Requirements:

Strong people management, technical and sales skills
Exceptional attention to detail
Exceptional market/customer awareness and networking skills – including proven track record of managing relationships with major operators in Nigeria
Good commercial sense to be manage contractual and financial conditions in contracts and tenders
Confidentiality and the highest ethical standards must be maintained in all activities
Willingness/ability to travel within and outside Nigeria on business
The TAM will be required to provide assistance to the Company in a wide range of areas, including duties not directly related to his/her area of experience or expertise, in which case proper instruction will be provided by the Company.
Excellent written and oral communication/presentation skills
Resourcefulness and self-motivation, with the ability to perform with minimal supervision
Well-organized, with ability to prioritize and manage multiple projects simultaneously
Experienced in development of business processes, models and plans, including basic financial analysis in Excel