Recent Job Vacancies at Strugz, 27th February, 2019
Strugz is a Public Relations, Legal, Management and Training Consulting Firm, with a passion to transform minds in a dynamic way that helps its clients find a rhythm and maximize its potential to a maximum capacity. We organize Business and Financial training, with Networking opportunities and partnerships for Startups and Entrepreneurs.
We are recruiting to fill the position below:
Job Title: Female Customer Service Representative (Online & Offline)
Locations: Lagos (Lekki and Yaba)
Job Description
The key responsibility of a customer service personnel is to ensure an overall exceptional service experience is delivered to a customer at all times and also to provide customers with service information and resolve product & service issues. The customer service rep’s responsibilities are but is not limited to:
- Set up customer accounts by detailing account information and ensuring that customer details are up to date
- Ensure that customers are sent messages and/or gifts on their special days (birthdays, wedding etc.)
- Resolves product and service problems by clarifying the customer’s complaint, determining the cause of the problem, expediting correction or adjustment and follow up to ensure resolution.
- Ensures customers are notified about new products as well as informing customer about deals and promotions
- Ensure that the store ambience is comfortable and conducive to ensure a satisfying shopping experience.
- Assist at the store front with sales
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports (Monthly) by collecting and analyzing customer information to keep the business well informed on customers’ needs
- Manage all incoming and outgoing calls
- Generate sales leads for the business
- Build sustainable relationships of trust through open and interactive communication with clients (online and offline)
- Follow communication procedures, guidelines and policies as set out by the business
- Provide exceptional customer service to all clients (online and offline)
- Act as the company’s spokesperson at all times
- Suggest solutions when a product is faulty
- Handle product returns from customers (online and offline)
- Manage all social media handles by engaging with customers and processing orders in a timely manner
Job Requirements
- Minimum certification: Ordinary National Diploma Holder (OND)
- Must be computer literate with proficiency in the use of Microsoft office package (Microsoft word, Excel and PowerPoint)
- Must be social media savvy
- Basic understanding of sales principles and customer service practices
- Knowledge of customer and market dynamics and requirements
- Solid communication and interpersonal skills
- Ability to read, write and effectively communicate with customers, peers and management Multitasking
- Telephone etiquette
- Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
- Ability to work as part of a team and take initiative independent of direct supervision
- Physical demands: This position involves constant moving, talking, hearing, reaching and grabbing of products when necessary.
- Customer service focus
- Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service
- Available to work a variety of hours, which may include early mornings, evenings, weekends and overnight shifts if need be.
Salary Range
N40,000 - N50,000/month.
Job Title: Supervisor
Locations: Lagos (Lekki and Yaba)
Job Description
- Manage retail staff, including cashiers and people working on the floor.
- Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Handle customer questions, complaints, and issues.
- Help retail sales staff achieve sales targets.
- Maintain store's cleanliness and health and safety measures
- Manage different departments within the store
- Organize and distribute staff schedules
- Formulate pricing policies
- Ensure pricing is correct.
- Identify current and future trends that appeal to consumers
- Ensure merchandise is clean and ready to be displayed
- Maintain inventory and ensure items are in stock
Requirements and Skills
- Computer literate (proficiency in Microsoft Offices and Internet)
- Excellent oral & written communication skills
- Must be a Female.
- Decision-Making Skills
- Leadership Skills
- Time Management:
- Analytical Skills
- Available to work a variety of hours, which may include early mornings, evenings, weekends and overnight shifts if need be.
- Social media savvy is an added advantage
- People management
- Conflict management
- Organization & coordination.
Salary Range
N50,000 - N70,000/month.
Job Title: Female Sales Executive (Offline and Online)
Locations: Lagos (Lekki and Yaba)
Job Description
A Retail Sales Executive is responsible for all sales activities and sales executive job duties, from:
- Greeting customers, answering questions, offering assistance, suggesting items, lending opinions, processing orders and providing product information.
- Demonstrating outstanding customer service and selling skills e.g. communication and people management skills
- Keeping the selling floor stocked with merchandise,
- Assisting with display of merchandise or organizing the selling floor and stock areas.
- Process payments by totaling purchases; processing checks, cash and store or other credit cards.
- Must also be able to deal with customer refunds and exchanges courteously and professionally.
- Maintain a professional attitude with sincerity and enthusiasm reflecting store’s commitment to our customer.
- Develop product knowledge by reading current vendor tags and pamphlets and researching on fashion trends in order to communicate same to customers.
- Stay up to date with promotional events and sales.
- Ensuring the store floor is clean and tidy on a daily basis
- Ensuring store mannequins are changed/styled to perfection daily.
Job Requirements
- Minimum certification: Ordinary National Diploma Holder (OND)
- Must be computer literate with proficiency in the use of Microsoft office package (Microsoft word, Excel and PowerPoint)
- Basic understanding of sales principles and customer service practices
- Knowledge of customer and market dynamics and requirements
- Solid communication and interpersonal skills
- Ability to read, write and effectively communicate with customers, peers and management
- Telephone etiquette
- Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
- Ability to work as part of a team and take initiative independent of direct supervision
- Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least the most part of the day. May occasionally involve stooping, kneeling, crouching and climbing ladders
- Customer service focus
- Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service
- Available to work a variety of hours, which may include early mornings, evenings, weekends and overnight shifts if need be.
- Social media savvy is an added advantage.
Salary Range
N40,000 - N50,000/month.
How To Apply
Interested and qualified candidates should send their CV to:
[email protected]
Application Deadline 3rd March, 2019.