Lead Enterprise Support Company Limited Job Recruitment

Lead Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise. We are prolific in Outsourcing, Recruitment, Head hunting and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries.

We are recruiting to fill the positions of:   Job Title: Head Treasury Location: Lagos

Job Description Responsibilities / Key Performance Indicator (KPI) Target:

• Manage relationship with partners especially relating to due diligence for obtaining credit facility; Ensure cordiality of relationship between funding partners and LAPO MfB That there is effective communication with all lenders.
• Maintaining the relationship with Account Officers I Business Managers of correspondent banks for all Head Office bank accounts Have very cordial and productive relationships with all our correspondent banks for optimal service delivery. Ensure there is value addition leveraging the relationships with correspondent banks.
• Arrange for ALCO meeting and related reports. Ensure regular ALCO meetings. Ensure ALCO reports are ready timeously and meeting hold monthly.
• Preparation of monthly payroll for management staff; etc. Timely salary preparation and payment. Salary payment and issuance of payslips.
• Manage the process of repayment of loans and other payments to lenders, stakeholders and other contractual pa1ties. Promptness in the repayment/payment of financial obligations. Lenders/creditors must be paid in good time.
• Manage liquidity in the bank and carry out other treasury duties such as making statutory investments in Treasury Bills; Liquidity management and investment. Ensure there is liquidity in the system and invest as it becomes necessary.
• Manage the process of financial reporting to stakeholders and other donors. All report to lenders and other stake holders are prepared and submitted in time. That all reports are submitted before the timelines set by relevant stake holders

Required Qualifications

• With an excellent communication and analytical skill.
• Age not more than forty-five (45) years.
• Ready to work in any location within the country.
• BSC in Accounting.
• Must be a charted Accountant with at least five (5) to seven (7) year working experience in an Accounting or any other relevant field. MBA will be an added advantage.

Job Title: Relations Manager Locations: Oyo, Edo and Enugu

Job Description

• Client Service Manager handles and resolves client’s queries, develop strategies for improving customer services, train other client services staff and maintain business relationships with existing clients.

Specific Duties & Responsibilities

• Ensure quality assurance of HMO services to clients (enrollees and providers)
• Ensure that enrollees are managed under the care coordination scheme.
• Perform any other duty as required by Head Client Services.
• Support team efforts by ensuring 0% loss in existing client relationships.
• Performance Indicators
• Client satisfaction Index.
• Client retention rate.
• Expansion and management of clients within the region.
• Crisis resolved.
• Organize physical and health forum and enlightenment program chart and timetable for clients.
• Provide accurate and timely information on benefits and services available to clients.
• Plan and drive corporate and retail client relationship management in the region.
• Ensure proper documentation of all enrollee complaints and escalate where necessary.
• Ensure effective and prompt enrolment of clients.
• Build positive and productive relationships with clients.
• Make frequent client calls and visits to strengthen client relationships.
• Provide support in new product development and enhancement activities.

Job Title: Call Center Agent Location: Agindingbi, Lagos Job Type: Full Time Job Field: Customer Service Reporting To: Team Lead

Role Purpose

• Responsible for receiving and resolving queries from various sources such as corporate customers, retails customers, distribution partners and providers.

Responsibilities

• Seek resolution of customer queries.
• Take telephone calls on behalf of LAP HMO in order to fulfil customer requirements.
• Have the most up to date information on all plans of LAP HMO and be able to help customers in a quick and friendly fashion.
• Maintain communication equipment by reporting any faults promptly.
• Maintain and improve quality results by adhering to standards and guidelines.
• Develop tactics to deepen relationships with clients through regular interactions.
• Ensure clients (corporate customers, retails customers, distribution partners and providers) have a seamless encounter with using our service.
• Obtain client information by answering telephone calls; interviewing clients; verifying information.
• Respond to all Enrollee and Provider inquiries and handle any complaints.
• Provide information about company products and services.
• Receive and handle customer complaints.

Minimum Qualifications

• A Nursing qualification or in a related field would be an added advantage.
• Requires between 2-5 years relevant work experience with advanced / extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.
• This role requires a First Degree or its equivalent Diploma qualification B.A / B.Sc / HND.

Technical Competencies:

• Good Phone Skills.
• Good Analytical skills.
• Commitment to Task.
• Possesses current knowledge of the profession.
• Knowledge of the business
• Good customer service management

Behavioural Competencies:

• Attention to Detail.
• Persuasive.
• Ability to work under pressure and multi task effectively.
• Good Verbal communication & interpersonal Skills.

  How to Apply Interested and qualified candidates should send their CV to: [email protected] using the "Job Title" as the subject of the email.

Edo State, Oyo State, Enugu State, Lagos State