Latest Job Vacancies at Pro-Hub Global
The Pro-Hub team of high-caliber professionals has a diverse mix of expertise and experience, from mobile financial services specialists to regulatory experts and economists and management consultants. Each member of the Pro-Hub team, however, shares a set of common traits: flexibility, passion, team spirit and a commitment to uncovering hidden opportunities and producing actionable impacts for our clients.
currently, we are looking for qualified individual to fill the positions stated below in our organization:
Job Title: Customer Service Representative
Location: Lagos
Job Type: Full Time
Job Description:
- The Customer Service Executive/Officers ensure that the needs of customers are being satisfied. Their aim is to provide excellent customer service and to promote this idea throughout the organization
Responsibilities:
- Training staff to deliver a high standard of customer service;
- leading or supervising a team of customer service staff;
- investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
- handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
issuing refunds or compensation to customers;
- writing reports analyzing the customer service that the organization provides;
- developing feedback or complaints procedures for customers to use;
- developing customer service procedures, policies and standards for the organization meeting with other managers to discuss possible improvements to customer service;
- keeping accurate records of discussions or correspondence with customers;
- analyzing statistics or other data to determine the level of customer service the organization is providing;
- providing help and advice to customers using the organization’s products and services; communicating courteously with customers by telephone, email, letter and face to face;
- Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
Qualification and Experience:
- HND or Bachelor's Degree in any of the related field.
- Experience: A minimum of 1 years post NYSC working experience.
Remuneration:
- N120,000 - 170,000 per Month
- 40 hours a week role - Monday to Friday
- 4% pension scheme
- Plus range of allowance, incentives and bonuses
Job Title: Office Administrator
Location: Lagos
Job Description:
- The tasks of the office administrator will include bookkeeping and mentoring office assistants.
- The ideal candidate will be competent in prioritizing and working with little supervision. They will be self-motivated and trustworthy.
- The office administrator ensures smooth running of our company’s offices and contributes in driving sustainable growth.
Responsibilities:
- Coordinate office activities and operations to secure efficiency and compliance to company policies;
- Supervise administrative staff and divide responsibilities to ensure performance;
- advising on pay and other remuneration issues, including promotion and benefits;
- Manage agendas/travel arrangements/appointments etc. for the upper management;
- Manage phone calls and correspondence (e-mail, letters, packages etc.);
- Support budgeting and bookkeeping procedures;
- Create and update records and databases with personnel, financial and other data;
- Track stocks of office supplies and place orders when necessary;
- Submit timely reports and prepare presentations/proposals as assigned;
- promoting equality and diversity as part of the culture of the organization;
- Assist colleagues whenever necessary;
- Performing other adhoc duties as may be required by management;
Qualification and Experience:
- HND or Bachelor's Degree in any of the related field.
- Experience: A minimum of 1 years post NYSC working experience.
- Outstanding communication and interpersonal abilities.
- Excellent organizational and leadership skills.
- Good knowledge of MS Office and office management software.
- Qualifications in secretarial studies will be an advantage.
Remuneration:
- N160,000 - 190,000 per Month
- 4% pension scheme
- Plus range of allowance, incentives and bonuses
How To Apply
Interested and qualified applicants should send their Resume to:
[email protected] using the post applied for as the subject of the email
Application Deadline 31st November, 2018