Latest Job Vacancies at Tek Experts

⏲ Apr 1, 2019, 12:06 PM
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Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve. We are recruiting to fill the position below: Job Title: NG Country Manager Location: Lagos Job Description

Based in Lagos the Country Manager is the operational owner for service delivery in Nigeria and part of the Tek Experts leadership team reporting to our Chief Operating Officer.
The site leader oversees and monitors the team’s performance and data on all clients and services delivered in Nigeria.
You are responsible for developing teams of experts, monitoring the overall performance and targets achievement of the teams under your division.

Duties and responsibilities

Planning by prioritizing customer, employee, and organizational requirements
Onboarding a team of professional and developing the BU knowledge in Tek Experts
When needed, serve as part of the escalation path for operational issues
Maintain continuous lines of communication, keeping Client Directors and COO informed of all critical issues
Responsible for a wider perspective of metrics achievement
Running, analyzing reports and based on those, creating action items to improve the operation and ensure metrics achievement
Provide all kind of reports to Client Director and/or COO on a daily, weekly or monthly basis when needed
Managing headcount numbers and work with Client Director to update the quotas/targets
Keep open communication with the customer and internal managers/ leaders
Open communication with the delivery team - on-site and globally to review team’s status, metrics, possible issues/needs and proceed with actions
Concurrent meetings with Customer’s Managers, if needed
Ensure that the Global Support Team meet KIP’s and stand in SLA at each point of time
Attend regular operational and business review meetings
Participate in reviewing processes and workflow to diagnose areas for improvement
Creates, implements and maintains business processes
Proactively proposes improvement plans where gaps are noticed
Performance management and people development

What we're looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Competences

Proven experience managing a site of at least 500 employees
Strong leadership and management skills
Strong English communication skills
Ability to handle and control difficult situations with upset customers
Excellent soft skills
Strong critical thinking and decision-making skills
Strong influencing and negotiation skills
Confident and professional manner
Strong organizational, planning and presentational skills
Ability to work under pressure in a highly targeted environment
Committed to self-development and the development of others
Administrative knowledge/experience
Customer service experience
Training in conflict management and resolution

Interested and qualified candidates should:Click here to apply Job Title: Global Learning Delivery and Performance Manager Location: Nigeria Description

Do you seek to improve performance of people who are in the process of learning, in a continuous learning environment?
Are you interested in facilitating leadership training in front of senior leaders?
Do you want to lead and develop a team of instructors and coordinators?
As the Global Learning Delivery and Performance Manager you will deliver programs that enable organizational growth and workforce development supporting a strategy to implement an adaptive learning approach that enables employees to continuously learn in a personalised, immersive, and engaging manner
You will create a strong partnership with business leaders to plan and manage implementations, engaging SMEs to create and deliver technical content.

Duties and Responsibilities

Oversee delivery of technical and professional skills programs that are critical to workforce development goals.
Direct, coach, and support a global team of Site Learning Delivery Managers, Facilitators, and Coordinators in 5 regions.
Partner with Learning Program Owners and Learning Experience Designers to implement online, blended, and classroom delivery strategies.
Ensure programs are delivered using highly interactive techniques that engage and persist through continuous learning.
Implement an adaptive learning approach that enables employees to continuously learn in a personalize, immersive, and engaging manner.
Collect and analyse data that measures the impact and effectiveness of program implementation and quality of program delivery and take corrective action, where needed.
Discuss insights from program metrics with programs owners and business partners and make decision that will improve outcomes.
Manage regional projects that expand existing roles & programs in to new sites.
Support a global project team of business partners and L&D to implement new roles.
Create and manage global budget for each site.
Support new pilots that test emerging learning design strategy

What we're looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support
You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience
Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Skills and Competencies

Masters (or equivalent) in Instructional Design or related field
6+ years in education or corporate learning roles
Experience planning and facilitating programs that have scaled to large audiences
Broad exposure to instructional strategies for technical skills, soft skills, classroom, social, MOOCs, microlearning, blended, and virtual learning.
Deep experience in measuring learning outcomes.
Excellent classroom facilitation skills, delivering programs to executives.
Familiar with rapid development process techniques such as Agile
Global management experience
Willingness to undertake global travel 30% of time
Deep experience or certified instructor in soft skills or leadership curriculum
Learning data analytical skills
Project management skills
Able to influence without authority.
Collaborates effectively with others to identify and resolve issues
Exceptional track record of delivering effective learning programs
Excellent written, verbal and interpersonal skills with all levels of employees
Experience operating in a global firm, adept at navigating cultures and local customs to define and deliver locally.