Job for a Technical Resource Officer at Bradfield Consulting Limited

Bradfield Consulting Limited - Our client, is recruiting suitably qualified candidates to fill the position below:   Job Title: Technical Resource Officer - Africa Location: Lagos Job Description

• Receives and processes the most complex customer orders, inquiries and/or complaints covering items or products ordered, and supports customers through specialized technical or scientific knowledge/product applications.
• Repairing motors and controls.
• Customer site support.
• Customer phone support.
• Onsite technical support for all customers.
• Administration work in terms of technical database (repairing motors).
• Assist and coordinate the training that takes place on all the products of the Company in CAF market including new employees.
• Pro-actively maintains an ongoing relationship with selected customers and sales staff, particularly those focused on technical applications of the product or service.
• Researches and obtains resolution of a variety of customer complaints and issues.
• Serves as link between customers and sales staff to assure responsiveness.
• Tracks order activity, and alerts appropriate staff of any potential delivery problems.

• Electrical Electronics or Mechanical Engineering background.
• Excellent communication and interpersonal skills.
• Technical certifications will be an added advantage i.e CCNA, ITIL Vs 3.
• Fluency in English and French is a compulsory requirement.
• Minimum of 2 to 3 years working experience in similar Industry.
• Strong and sound technical background.