Job For Call-centre/Customer Service Executive In A Reputable Holding Company
Stresert Services Limited - Our client, a Holding company in Lagos involved in insurance, pensions and other non-financial services, is recruiting to fill the position below:
Job Title: Call-centre/Customer Service Executive
Location: Lagos
Job Description
- The ideal candidate will act as the first point of contact on behalf of the company with walk-in customers and over-the-phone clients.
- He/she will act as a liaison, provide product/services information and resolve any emerging problems that customers and prospects present
Detailed Job Duties
- Schedule and maintain appointments diary
- Maintains continuity among team members by documenting and communicating actions, irregularities, and continuing needs.
- Contributes to team effort by accomplishing related results as needed.
- Inform line manager adequate information when the need arises.
- Other key functions are Supervisor support, office harmony, crisis handling, office morale, customer service
- Other assigned duties
- Manage large amounts of inbound and outbound calls in a timely manner
- Maintains security by following procedures; monitoring logbook; issuing visitor badges.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or refer to appropriate quarters
- Maintains a professional work environment and administrative support.
- Seize opportunities to up-sell products when they arise
- Keep records of all conversations in our call center database in a comprehensible way
- Supply information regarding the organization, products, services and policies to clients on enquiry.
- Deals with compliant tactfully, calmly and politely
- Reports and document issues for resolutions
Qualification, Skills & Other Requirements
- Customer-centric
- Good verbal communication
- Multitasking skills
- Good administrative skills
- Microsoft Office skills
- Pressure Handling abilities are very essential
- Previous experience in a customer support/call-centre role for at least 3 years
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- HND/ B.Sc.
- Strong telephony skills
Salary
Up to N150,000 monthly
How To Apply
Interested and qualified candidates should send their Passport Photographs and CV's to:
[email protected] using ‘CCCC-2018’ as subject of mail.
Application Deadline 30th October, 2018.
Note: Applications that do not follow the aforementioned instructions will not be considered, please be guided