Head of Customer Service Job in a Premium Luxury Clothing Brand Company

Smart Partners Consulting - Our client a leader in premium luxury clothing brand with Outlets across major cities in Nigeria is recruiting to fill the position below:

Job Title: Head of Customer Service Location: Lagos Responsibilities

• Assists in resolving customer issues and complaints in a timely manner; escalates issues to appropriate Manager as necessary.
• Builds customer loyalty through the Rewarding Moments program.
• Meet Quality Assurance Requirements and other key performance metrics.
• Place outbound follow-up calls to sales leads and persuade potential customers.
• Answer questions about the product details, the company, and issues for the customers.
• Supports the management team in integrating an Omni-channel experience for customers by being trained on the use of and the products available through each channel
• Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.
• Perform basic account maintenance activities.

Requirements

• Excellent interpersonal, written, and oral communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
• Must possess and be able to demonstrate strong influencing and closing skills.
• Ability to learn and navigate new software quickly
• Ability to type 30 wpm+
• Previous working experience as customer service Head for 5- 8 years in related firm
• Previous telesales experience is required
• Minimum Required Qualifications B.Sc

  How to Apply Interested and qualified candidates should send their detailed CV in MS word version to: [email protected] Note: Only shortlisted candidates will be contacted.