Graduate recruitment at Dragnet Solutions Limited, 23rd July 2018

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Dragnet Solutions is a dynamic Information Technology company that specializes in the design, development and implementation of innovative people screening solutions. We are recruiting to fill the positions below:     Job Title: Customer Service Officer Location: Lagos Job Description

• The successful candidate will be expected to resolve any issues that arise and ensure clients are satisfied with services provided and to converse professionally with clients, educate them about Dragnet services, and provide guidance for best decision making.
• An individual who listens attentively and communicates solutions effectively.

Key Responsibilities

• Partner with the Sales & Media Communications department(s) to ensure already serviced and prospective clients are constantly engaged with sales/ media communications info, proposals and newsletters on products and services
• Prepare a detailed work plan and schedule weekly and quarterly meetings to keep goals and objectives in sight at all times
• Manage acquired mandates on products and services
• Adopt a team approach with Sales, Operations, R & D, Media communications, Finance e.t.c
• Develop, recommend and implement necessary program changes to meet the Clients’ need and in turn generate more revenue for the business.
• Ensure that all projects are delivered on-time, within scope and within budget
• Develop a detailed project plan to monitor and track progress
• Ensure that the Job (Project) KPI’s are met and clients are satisfied with our services.
• Track project performance, specifically to analyze the successful completion of short and long-term goals and also to meet clients KPIs
• To constantly solicit feedback/referrals from Clients on our performance
• Ensure that services are billed correctly to Clients and final invoices are sent to them at the conclusion of the job.
• Prepare and improve on the existing processes for the department
• Ensure that clients are handled in a professional manner and that they are provided with accurate information about service provided
• Resolve any customer complaints in a prompt and professional manner
• Identify and develop problem solving methodologies to resolve customer issues
• Ensure that all business solutions are implemented and maintained in line with predetermined service level agreements and Purchase Order.

Experience & Qualification Required

• A Bachelor's Degree in a related field
• Project Management Professional (PMP) certification is a plus
• Proven working experience as a Customer Service Officer or a relevant role.

Skills Requirements:

• Ability to interact with clients and build long lasting relationships
• Possess keenness to understand Dragnet’s business solutions and link to clients’ requirements
• Ability to listen to clients to understand their needs precisely
• Ability to resolve clients’ complaints in a timely and efficient manner
• Ability to inform, help and advice customers clearly and to liaise effectively with other professionals
• Readiness to always provide solutions to clients’ unresolved issues
• Proven ability to manage simultaneous projects and meet tight deadlines
• Good ICT Background.

      Job Title: Sales Officer Location: Apapa, Lagos Summary

• Our ideal candidate should be highly motivated, an excellent communicator, can work well within a cooperative and friendly team as well as being able and willing to work on his/her own.
• This position will be based in Lagos and working from our Apapa Office.

Key Responsibilities

• Develop and manage service distribution across all channels, thus growing portfolio.
• Drive sales and marketing across all channels.
• Organize and operate with daily itinerary of the sales team.
• Find, co-ordinate and execute ad-hoc marketing events.
• Manage all administrative tasks associated with sales, and customer engagement.
• Produce weekly/monthly sales activity report to monitor and measure progress on the job.
• Maintain quality service by establishing and enforcing organization standards.
• Grow and manage existing customers across all channels
• Develop a strong knowledge of Dragnet’s products and services in order to facilitate the sales process
• Understand how the benefits of Dragnet’s products and services can meet customers’ needs in various business facets
• Maintain relationships with clients by providing support, information and guidance
• Liaise with other team members on how to generate more revenue for Dragnet
• Confidently participate in the preparation of proposals and the presentation of professional product demonstrations via face-to-face meetings, webinars
• Meet personal targets and work towards Dragnet’s sales goals and profitability

Qualification

• A Bachelor's degree in a related field
• Applicant must have concluded NYSC
• Proficient in the use of Microsoft office packages (MS Word, Excel, PowerPoint and Outlook) and Social Media tools like LinkedIn, twitter, SEO optimization e.t.c

Required Skills:

• Good Communication skills
• Manage target acquisition with little or no supervision
• Creative thinking
• Strong customer focus
• Good Relationship management
• A confident and determined approach
• A high degree of self-motivation and drive
• Ability to work flexible hours including evenings and weekends as required

      Job Title: Global Test Administrator (GTA) Location: Lagos Summary

• The Individual will be expected to be Dynamic, confident, target driven, customer centric, motivated, diligent, takes initiative, Tech savvy and enjoys challenges.
• The Individual will serve as the face of Dragnet at our Test Center(s) in Nigeria and will be expected to coordinate and oversee all day to day aspects of the administration of the testing activities conducted in a Test Center.
• The successful Candidate will contribute to organization’s success through strategizing, planning and coordinating the Operations department in ensuring the department delivers best practice services

Key Responsibilities

• Ensure that all tests and assessments are deployed in line with global standards
• Planning, Scheduling, Administration and Review of all Testing operations in controlled/invigilated environments
• Manage Operational Relationship with the Test Centres
• Manage Test Centre; Commercial Relationship with Test Centres
• Manage Test Administrators and ensure adequate staffing for the administration of the test
• Resolve Candidates’ issues with urgency
• Maintain integrity and security of Testing processes and results
• Manage the cost of execution
• Proffer improvement initiatives in the Test Administration
• Liaise with Finance on Invoicing of Clients

Experience & Qualification Requirements

• A Bachelor’s Degree in any discipline
• Minimum of a year’s experience in a similar role

Skills Requirements:

• Ability to communicate effectively to all stakeholders
• Ability to view situations holistically and proffer objective solutions
• Proven practical experience in the use of Office Suite
• Ability to think logically and solve problems occurring within normal work routine
• High accuracy in record keeping and documentation
• Great Negotiation skills
• Ability to prioritize tasks appropriately
• Effectively manage subordinates and foster team spirit and collaboration.
• Ability to interact with people and build relationships
• Great Organizing and Coordinating skills
• Self -motivated and confident in making sound business decisions

      Job Title: Sales Manager Location: Lagos Job Description

• We are currently seeking to recruit a Sales Manager who will be responsible for managing the Sales Unit on a day to day basis to assure optimum performance and continual improvement according to the Organisational's goals. An individual who creatively develops new ideas and is keen on negotiation and revenue generation.
• The Candidate will be expected to improve the Organisational’s visibility by identifying opportunities, building customer relationships, negotiating and closing business deals with Companies and Institutions
• The successful candidate should be able to contribute to the Organization’s success by consistently promoting services to Clients and negotiating contracts with the aim of maximising profits while maintaining the Organisation’s high standard of service, quality and ethics.
• The candidate must equally show that he/she has the initiative to impact positive change to add value to the Sales team and our business.

Key Responsibilities

• Implement Sales programs by developing sales’ team action plans.
• Complete Sales operational requirements by scheduling and assigning employees; following up on work results.
• Maintain national sales staff job results by counselling and disciplining employees; planning, monitoring, and appraising job results
• Maintain professional and technical knowledge of company procedures and products
• To envision a possible “wow” reality for potential clients and convince them to make that world a reality
• To constantly seek opportunities for new clients by paying attention to the market needs and demand
• To sell our products by:
  • Strategically positioning us within different market sectors.
  • Lead our communication efforts in helping potential client achieve their goals using our services.
  • Pursuing the feedback from potential clients to improve our services.
  • Strategically creating a network that guarantees reference buy ins.
  • Increasing our market share by selling solutions that meet the needs of the potential client.
  • To work with Client Care Unit, Communications Unit, Operations Department, Technology and Development Department to create better demonstration documents to effectively communicate our services.
• Partner with marketing and media to drive improved marketability of products by measuring on a monthly basis the delivery of the agreed marketing activity plans
• Provide feedback and support for marketing content where applicable for the unit
• Review and ensure marketing support of products and services
• Ensure optimum utilization of media channels for marketing of products.
• Liaise with marketing on marketing strategy and programs.
• Liaise with technology to deliver sales objectives, review technology solutions against sales needs
• Work with the technology in conducting a comprehensive review of unit’s applications to identify areas of improvement.
• Continuously liaise with operations team on on-going campaigns in terms of costing, timing and quality of delivery, demand for and appraise the close out report on each program
• Ensure all company policies, procedures and business ethics codes are communicated and implemented within the team.
• Expected to uphold the Company’s Core Values at all times
• Establish and manage Sales Officers & Executives; set, agree and manage performance against agreed revenue and margin budgets
• Sell consultatively and make recommendation to prospective clients of the various solutions the Company offers to their business issues.
• Develops proposals to suit the needs of the Organisation

• A minimum of 6-8 years’ working experience with at least 5 years in sales and marketing
• Minimum of a Bachelor's degree in a related field

• Must be resilient and target driven
• Ability to communicate and present deals and proposals effectively to clients
• Ability to prepare and deliver on excellent sales pitch
• Ability to interact with Clients and build relationships
• Good team spirit and project management skills
• Ability to close deals with prospects
• Good problem-solving skills
• Good relational and customer service skills i. e Sociable and a non-uptight character
• Ability to effectively advertise Company services and bargain well with clients
• Exhibits confidence, initiative, responsibility and flexibility.
• Excellent Market knowledge, good negotiation and creativity
• Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.
• Strong ability to identify effective marketing campaigns to recruit new partners.

Computer Skills:

• Good knowledge of computers including ability to use e-mail effectively
• Proficient in the use of Microsoft Office Tools or applicable software
• Ability to interpret and analyze reports

      Job Title: Sales Executive Location: Apapa, Lagos Job Description

• Dragnet is seeking to engage an experienced and dynamic Sales professional who can Contribute to our Organization’s success by consistently promoting services to client and negotiating contracts with the aim of maximising profits while maintaining Dragnet’s high standard of service, quality and ethics
• Our ideal candidate should be highly motivated, an excellent communicator, can work well within a cooperative and friendly team as well as being able and willing to work on his/her own.
• The successful candidate must be able to display a proven track record of generating sales revenue and meeting or exceeding personal targets
• The candidate must equally show that he/she has the initiative to impact positive change to add value to the Sales team and our business.
• This position will be based in Lagos and working from our Apapa Office.

Key Responsibilties

• Develop and manage service distribution across all channels, thus growing portfolio.
• Drive sales and marketing across all channels.
• Organize and operate with daily itinerary of the sales team.
• Find, co-ordinate and execute adhoc marketing events.
• Manage all administrative tasks associated with sales, and customer engagement.
• Produce weekly/monthly sales activity report to monitor and measure progress on the job.
• Maintain quality service by establishing and enforcing organization standards.
• Grow and manage existing customers across all channels
• Collate feedback from clients and produce analytical information to drive sales and impact service development.
• Develop a strong knowledge of Dragnet’s products and services in order to facilitate the sales process
• Understand how the benefits of Dragnet’s products and services can meet customers’ needs in various business facets
• Maintain relationships with clients by providing support, information and guidance
• Liaise with other team members on how to generate more revenue for Dragnet
• Research and recommend new opportunities
• Confidently participate in the preparation of proposals and the presentation of professional product demonstrations via face-to-face meetings, webinars
• Provide general support to all Dragnet staff profit and service improvements.
• Meet personal targets and work towards Dragnet’s sales goals and profitability
• Perform any other duties as assigned.

Experience & Qualifications

• A Bachelor's Degree in a related field
• 1-2 years proven experience in prospecting and sales.
• Must be Target Driven
• Ability to develop a good understanding of customer and market dynamics
• Can provide evidence of a track record of increasing sales revenue by hitting or exceeding personal targets
• Applicants must have concluded NYSC
• Proficient in the use of Microsoft office packages (MS Word, Excel, PowerPoint and Outlook) and Social Media tools like LinkedIn, twitter, SEO optimization e.t.c

Required Skills:

• Good written and verbal communication skills
• Manage target acquisition with little or no supervision
• Ability to effectively advertise Dragnet services and bargain well with clients
• Ability to write reports and proposals
• Ability of working with a variety of individuals in a wide range of positions.
• Ability to work under pressure.
• Ability to create and implement and evaluate new ideas.
• A high degree of self-motivation and drive
• Commercial Awareness
• Ability to work flexible hours including evenings and weekends.

      Job Title: Project Management Executive Location: Lagos Key Responsibilities

• Facilitate the definition of project scope, goals and deliverables
• Define project tasks and resource requirements
• Manage the delivery of already existing scholarship business and work with the partnership manager and teams to identify any other opportunities that may support our ambition and strategy.
• Develop and manage day to day relationships with programme stakeholders, lead on the implementation and delivery of service level agreements with partners
• Follow-up on moneys owed and ensure timely payment Follow-up on contract renewal when due.
• Present reports defining project progress, problems and solutions
• Constantly monitor and report on progress of the project to stakeholders
• Implement and manage project changes and interventions to achieve project outputs
• Assemble and coordinate Project staff
• Manage Project budget
• Manage Project Resource allocation
• Plan and schedule project timelines
• Track project deliverables using appropriate tools
• Provide direction and support to project team
• To have a complete and thorough knowledge and understanding of the Contract Documents and subcontracts

Experience & Qualification Requirements

• A Bachelor's degree in a related field
• Project Management Certification is required
• Minimum of a year’s experience in a similar role.

Skills Requirement:

• Managing people
• Managing projects
• Communicating and influencing
• Planning and Organising
• Analysing data and problems
• Managing Finance and Resources
• Using technology
• Managing risk
• Managing Accounts and Partnerships.

    How to Apply Interested and qualified candidates should: Click here to apply

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