Devbrands recruitment for a Customer Service Representative

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Devbrands is recruiting suitably qualified candidates to fill the position below:     Job Title: Customer Service Representative (CSR) Location: Lagos Mainland, Lagos Responsibilities

• Manage incoming calls
• Generate sales leads
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas

Requirements

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• HND, OND or First Degree in Mass Communication or related field
• Gender: FEMALES only.
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters

Advantage:

• Good knowledge of digital marketing
• +1 year work experience
• Healthy following on social media.

    How to Apply Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the mail

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