Customer Service Manager at PG Consulting Limited

PG Consulting Limited - Our client is looking to engage a motivated and experienced candidates to lead its customer service department within the capacity below:

Job Title: Customer Service Manager Location: Lagos

Job Description

• Major goal is effective implementation of customer service procedures to provide outstanding customer service to our clients that meet the customer satisfaction goals that has been set.

Responsibilities

• Supervise day-to-day operations in the customer service department.
• Create and implement effective customer service procedures, policies, and standards.
• Respond to and resolve customer service issues in a timely manner and implement an effective customer loyalty program.
• Maintain accurate records and document all customer service activities and discussions.
• Act as the company gatekeeper and answer questions about warranties or terms of sale.
• Periodically carry out assessment of service statistics and prepare detailed reports for Management
• In charge of training of new customer service agents.
• Stay informed on the latest industry techniques and methods.
• Develop customer satisfaction goals and periodically prepare reports on overall customer satisfaction for Management.
• Generates, processes, sends and tracks invoices to customers, monitors and records payments and resolve billing disputes
• Ensure due diligence for billing accuracy by cross-checking payments against corresponding invoices
• Manage the approved budget of the customer service department.

Qualification

• Bachelor’s degree in Business Administration or Management or relevant field.
• A minimum of 5 years’ proven experience in customer service positions.
• Wide knowledge of and extensive user savvy with social media platforms
• Excellent knowledge of the latest industry trends and techniques.
• Proficiency in Microsoft Office and customer service software.
• Certification in Customer Service or related areas will be an added advantage

Requirements:

• Calm, Presentable, Smart Pleasant and Personality
• Excellent leadership and Strong interpersonal relationship skill
• Self-motivated and able to use initiative
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.

How to Apply Qualified and interested individuals should forward their applications and CV to: [email protected] using the Job Title as subject of the email