Customer Care Executives recruitment in a Non Governmental Organization (Leadership Watch)

Leadership Watch (LW) is a Non Governmental Organization committed to the promotion of Leadership Role Model and Good Corporate Governance through research, Capacity Building, Leadership Development/Trainings, Conferences, Lectures and Awards. We are recruiting to fill the vacate position below: Job Title: Customer Care Executive Location: Lagos Job Descriptions

• Update customer data and produce activity reports
• Ensure proper recording, documentation and closure
• Recommended procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products and services
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilize excellent customer service skills and exceed customers’ expectations

• Candidates should possess a minimum of HND/BSC in any discipline.