Community and Programme Manager Job at CapitalSquare

CapitalSquare is a coworking space in Lekki, Lagos, Nigeria, for entrepreneurs and freelancers to work, collaborate and learn from each other. We are recruiting to fill the position below:     Job Title: Community and Programme Manager Location: Lagos Job Type: Full Time About the Community Manager Position

• Ideally, you have exceptional oral and written communication skills, as well as the ability to develop engaging and unique content. You should be a ‘people person’ with great customer service skills. You should also possess the ability to moderate community conversations, both online and offline.
• Ultimately, you will act as the face and voice of our brand and the management of all internal community communication.
• If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you.
• The Community Manager is the “Chief Happiness Officer” and is responsible for ensuring that everyone who interacts with the company has an amazing experience that reflects the unique company culture.

• Develop and facilitate a system to foster a sense of ownership and community among coworking space members, ensuring that everyone pitches in to keep the space running smoothly.
• Organise, promote, and maintain an ongoing roster of internal community and brand-building activities, e.g. workshops, social events, outings, etc.
• Provide tours of the coworking space and facilities to visitors and potential members.
• Build relationships with customers, potential customers, industry professionals and journalists.
• Liaise with Development and Sales departments to keep up-to-date on new features and products.
• Ensure brand consistency by communicating with Marketing, PR, and Communications teams.
• Monitor discussions and activities within the community. Identify and report trends and advise on potential opportunities.
• Work with Content and Marketing Team to coordinate community and event updates across the organisation’s digital channels.
• Oversee the on-boarding process for new members, and ensure that they receive all the assistance required to settle in properly.
• Communicate and promote new community features, procedures, and activities to coworking space members.
• Ensure that all customer complaints are resolved quickly and satisfactorily
• Represent the company at events and exhibitions.

• Proven work experience as a community manager
• Attention to detail and ability to multitask
• Ability to self-manage in a fast-paced environment
• Passion for startups, SMEs, and community building
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series)
• Ability to identify and track relevant community metrics, and to utilize those metrics (e.g. repeat attendance at events)
• Excellent verbal communication and writing skills
• Hands on experience with brand management through social media