Hotel Manager Duties & Responsibilities
The role and function of a Hotel Manager includes the following duties and responsibilities:
- Oversee personnel including receptionist, kitchen staff, and office employees.
- Monitor employee performance and conduct regular evaluations to help improve customer service.
- Create and apply a marketing strategy to promote the hotel’s services and amenities.
- Coordinate with external parties including suppliers, travel agencies, and conference planners.
- Evaluate hotel performance and ensure compliance with health and safety rules.
- Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments.
- Collect payments and maintain records of budgets, funds, and expenses.
- Welcome and register guests once they arrive.
- Resolve issues regarding hotel services, amenities, and policies.
- Organize activities and assign responsibilities to employees to ensure productivity.
Note that this is not an exhaustive list of Hotel Manager duties and responsibilities. Job functions for specific Hotel Manager roles may vary, depending on the industry and type of employer.