Debt Collector Duties & Responsibilities

The role and function of a Debt Collector includes the following duties and responsibilities:

  • Keep tracking outstanding debts
  • Plan course of action to recover owed money
  • Locate and contact debtors 
  • Negotiate payoff deadlines and payment plans
  • Build trust with debtors 
  • Update account status and database regularly
  • Comply with requirements when legal action is unavoidable
  • Handle customers' questions or complaints
  • Identify gaps in the system and recommend solutions

Note that this is not an exhaustive list of Debt Collector duties and responsibilities. Job functions for specific Debt Collector roles may vary, depending on the industry and type of employer.

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