Office Practice Questions & Answers

16.

The department in an organization that monitors the implementation of a company's policies is

finance department

marketing department

administrative department

research and development department

Correct answer is C

Administrative department is backbone of an organization. The administrative department is responsible for the management of the affairs of an organization such as a business or institution

17.

A letter from Mr Jack to convince XYZ company to employ Miss Zizi is

a recommendation letter

an order letter

a letter of request

a letter of appointment

View answer & explanation

Correct answer is A

A recommendation letter is typically written by an employer, professional business connection, teacher, coach or by someone else who can recommend an individual's work or academic performance

18.

In a closed office layout, workers enjoy

better supervision

better rapport

relative comfort

swift flow of work

View answer & explanation

Correct answer is D

Advantages of closed office layout:

- Privacy of the employees
- distraction-free work environment
- increase creativity of the employees
- the hierachical order is sorted out
- Health competition
- Lesser gossip in the office premises
- healthier for the employees
- increases concentration

19.

Which of the following activties does the handling of incoming mails involve?

Addressing the envelope

Enveloping the document

Examining the content

Dispatching the mail

View answer & explanation

Correct answer is C

The step or activities are:

- receiving the mail
- opening the mail
- scrutiny of contents
- date of stamping
- recording
- sorting and distribution

20.

The principles of office organization which requires workers to be assigned duties according to their skills and qualifications is

delegation of authority

flexibility

specialization

unity of control

View answer & explanation

Correct answer is A

Delegation of authority is the process of transferring responsibility for a task to another employee. The delegation of authority refers to the division of labour and decision-making responsibility to an individual that reports to a leader or manager

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