Vacancy For Order Operation Specialist at General Electric, 10th July, 2019

GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients. We are recruiting to fill the position below: Job Title: Order Operation Specialist Ref Id: 3311731 Location: Lagos, Nigeria Role Summary

The Order Operation Specialist role has three main objectives: Delivering sales orders and coordinating between different stakeholders from order intake to cash collection, making sure that any physical information and finance flow is well represented in the ERP system and finding opportunities of process improvement related to order management so as to drive productivity and lean.

Essential Responsibilities

Ensure orders validation, compliance and approvals before Order Entry
Confirms customer requested date and plan and manage backlog
Own and update timely key dates using local operating mechanisms and reports
Review weekly business sales
Set up contract review with Finance/ Regional Manager
Daily follow up of customer credit documentation and inventory
Give shipping and billing instructions in accordance with contracts terms and condition
Follow shipment, installation, application via reports
Follow up on collections issues due to OM
Provide root cause on defect analysis
Monitor and coordinate daily logistics traffic from warehouses Quality Specific Goals
Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken
Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int’l Law is broken
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report any quality or compliance concerns and take immediate corrective action as required
Drive continuous improvement on all related processes, work instructions, and procedures
Plan and pro-actively manage the entire process of fulfilling a customer contract from Order Entry to Cash collection to ensure that customer requirements are met
Establish and maintain communication with the appropriate individuals throughout the process (OM manager, Install Specialist, Logistics, Installation coordinator, application coordinator, Finance, Commercial team, Operation execution team)
Order Entry and backlog quality. Implement changes as required for each project followed
Optimize Sales transfers
Monitor the Customer Plan versus actual to pro-actively reduce span in the Customer Order Fulfilment grounded on SCOT optimization

Qualifications/Requirements

Business/Logistic degree/or equivalent knowledge or experience
2 to 3 years’ experience in project management or order management
Customer Satisfaction Oriented
Ability to use Systems and work in a matrix environment
Adaptability and flexibility of using different backlog management tools

Desired Characteristics:

Project Management
Good Understanding of the OM process
Proficient at understanding how the Order Configuration process works
Proficient at understanding how the Order Entry and approval processes work through order booking tools and the OM Tools
Ability to keep contract moving forward
Excellent Verbal and written communication
In Nigeria: a valid NYSC discharge or exemption certificate will be required (please indicate clearly on your resume)
In Nigeria: must have valid authorization to work full-time without any restriction in Nigeria
In countries other than Nigeria: must have valid authorization to work full-time without any restriction in the role’s location