Vacancies at Foremost Radiology Consultants Limited (FRCL) for a Customer Care Officer

Foremost Radiology Consultants Limited (FRCL) is a privately owned routine and advanced medical imaging center that was founded and run by a group[ of consultant radiologists. We hold dear our core values of quality, respect, integrity, and empathy. Our goal is to give patients and their physicians the highest level of medical care And personal efficient service. Patients can usually make immediate appointments and can get immediate test results. We provide private personalized care to our patients using the most advanced state of the art equipment and a superbly trained technical staff, under the direction of certified Radiologists. We are recruiting to fill the position below:     Job Title: Customer Care Officer Location: Lagos Job Description

• Assist in responding to a wide range of inquiries from both the customer and by providing advice and information, processing transactional services, ( e.g. completion of electronic forms), and ensure customers receive high quality service in all business units in a prompt, efficient and courteous manner.
• Maintain and manage customer files and database, Logs customers’ complaints, and acts to ensure prompt resolution.
• Respond to customer enquiries over the phone
• Escalates major customer complaints that have not been resolved
• Maintains effective relationships with existing and potential customers in the most efficient and professional manner.
• Welcomes and attends to customers and directs them to the registration desk when appropriate.
• Records and saves all relevant hard and electronic copies of customers’ files.