New Vacancy at Rescue Technologies Limited for an Emergency Contact Center Manager, April 2017

Rescue Technologies Limited - Our Company is a foremost provider of technically enhanced Emergency and Medical services solutions. We are recruiting to fill the position below: Job Title: Emergency Contact Center Manager Location: Lagos Job Description

• Ultimately responsible for all ECC operations: coordination, QA, compliance to SOP’s, advisory and team integration.

• Monitoring random calls to improve quality, minimise errors and track operative performance;
• Reviewing the performance of staff, identifying training needs and planning training sessions;
• Organising staffing, including shift patterns and the number of staff required to meet demand
• Managing the daily running of the call centre, including sourcing equipment, effective resource planning and implementing call centre strategies and operations;
• Recording statistics, user rates and the performance levels of the centre and preparing reports;
• Handling the most complex customer complaints or enquiries;
• Liaising with other managers to ensure a seamless call centre operation regularly
• Review reports from emergency call dispatcher per shift

• Medical degree from a reputable institution
• Copy of current practice licence
• Excellent leadership skills
• Analytical and pay attention to details
• Proffers solutions through innovation
• Result oriented and timely in response
• Copy of Certificate for first aid, BLS, ACLS
• 5-7 years’ experience in ECC operations
• Sound medical knowledge