New Job Vacancies in a Four-Star Hotel in Abuja, 2nd August 2019

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Trithel International Consulting - Our client, a four-star Hotel located in Abuja seeks to employ a highly organized, hardworking and resilient individual who is passionate about excellent customer service and possesses excellent interpersonal skills to fill the position below:     Job Title: Guest Service Agent Location: Abuja Job Description

• The ideal candidate will be responsible for ensuring that all provide the highest standard of guest service from start to finish at the hotel so that every customer’s expectation is always exceeded.

Roles and Responsibilities

• Ensure every guest who walks thorough the hotel doors is very warmly and professionally received.
• Engage each guest as a unique individual and listen attentively to their requests.
• Ensure swift allocation of rooms, card keys and assistance with luggage.
• Ensure effective communication with all relevant departments with regards the guest needs for a seamless delivery of excellent customer service.
• Ensures that a welcoming environment that invites a guest into the room is always attained.
• Ensures swift check out of departing guest in accordance with the established standard operating procedures.
• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues.
• Be responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policies.
• Run daily reports to check reservations for accuracy and identify any special requests such as wake up calls, airport shuttle etc
• Anticipate and address guest’s service needs.
• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact.
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed.
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings.
• Communicate effectively the need to make guests’ confidentiality and privacy a top priority.

Qualification and Experience

• A good Bachelor’s degree or a degree/ diploma in Hospitality Management.
• 1-2 years experience as front desk personnel or a customer service representative preferably in a hotel.

Skills and Ability:

• Ability to spot and resolve problems efficiently
• Very good organizational skills and result oriented
• Excellent interpersonal skills
• Great Team Player
• Innovative
• Excellent oral and written communication skills
• Attention to Detail
• Proficiency in the use of Microsoft Office suite and Opera.

      Job Title: Housekeeping Manager Location: Abuja Job Description

• We are looking for a proactive, hardworking, result oriented and efficient Housekeeping manager who has a good understanding of sanitation regulations and team management abilities and who can effectively oversee the operations of the housekeeping department in a hotel.
• The ideal candidate must be conversant with budgeting and forecasting, with strong kitchen management knowledge.

Roles and Responsibilities

• Ensure and maintain cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with federal, local and company health, sanitation and safety standards.
• Establish workflows, standard procedures and quality control plans.
• Inspect facilities and hold personnel accountable for any corrective action as well as recommend upgrades when needed.
• Participate in the coordination of rehabilitation and capital improvement projects in collaboration with other relevant departments.
• Ensure that project/department milestones/goals are met and adhering to approved budgets.
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations.
• Explain and enforce safety regulations.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Ensures all employees have proper supplies, equipment and uniforms.
• Exceed budget productivity for the department by focusing on processes and people within the Housekeeping team.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Handle customer complaints and recovery
• Recruit and train team members.
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations.
• Ensure inventory is done regularly and stock levels maintained.

Qualifications and Experience

• A Bachelor's degree or a minimum of a Diploma in Hospitality Management
• Minimum of 4 years proven working experience as a Housekeeping Manager in the hotel industry with 2-3 years supervisory experience.

Skills and Abilities:

• Ability to spot and resolve problems efficiently
• Result Oriented
• Personable
• Team Player
• Innovative
• Good oral and written communication
• Leadership skills.

      Job Title: Executive Chef Location: Abuja Job Type: Full time Job Description

• The ideal candidate will be responsible for overseeing the daily operations of the kitchen in addition to the planning and development of new recipes and menus for the hotel.
• This candidate must be conversant with budgeting and forecasting and must possess strong kitchen management knowledge and excellent interpersonal skills.

Roles and Responsibilities

• Be responsible for developing recipes, special menu planning, plate presentation and portioning
• Ensure high quality culinary dishes are served on an efficient schedule and budget.
• Identify and resolve problems that arise in the kitchen.
• Maintain an inventory of food supplies and adhere to the food budget.
• Coordinate the activities of the kitchen staff.
• Coordinate all training activities for the kitchen, pastry, and other production and service staff in the kitchen.
• Identify and analysis training needs.
• Design training programs and oversee the implementation of corrective actions that address identified deficiencies.
• Ensure sanitary and safety regulations are complied with.
• Perform other related duties incidental to the work described herein.

Qualifications and Experience

• Culinary Certification from a reputable hospitality institution
• Minimum of 3 years proven working experience as a Head Chef.
• Excellent record of store and kitchen management.
• Good knowledge of Budgeting and Forecasting
• Very competent in food cost management.

Skills and Ability:

• Ability to spot and resolve problems efficiently
• Result Oriented
• Excellent interpersonal skills
• Team Player
• Innovative
• Good oral and written communication
• Leadership skills.

      How to Apply Interested and qualified candidate should send their CV (PDF Format) to: [email protected] using the job position title eg: "Guest Service Agents" as the subject of the email   Application Deadline  16th August, 2019.

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