Jobs in Lagos at HRLeverage, February 2018

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HRLeverage delivers excellent spectrum of HR Business Solutions through a custom-built approach for organizations. We recognize and strongly support the benefits of a diverse workforce, and strive to provide a culture that recognizes the unique contributions of people regardless of race, color, religion, national origin, gender, age, marital status, or disability status. We are recruiting to fill the positions below:     Job Title: Head of Spa and Wellness Job Reference Indicator: HSPA Location: Lagos Job Description

• As part of helping Client to achieve growth that we search for a Head of SPA and Wellness.  The Head of SPA and Wellness will be responsible for formulating strategy and developing the business of the company's wellness and SPA unit and also identify the right partners for the company's SPA and wellness offering as well as developing company-owned Spa and wellness portfolio covering day Spas, resorts, and destination Spas.
• The SPA Director will own and manage operations for all of the company-owned SPAs. Coordinates the development of spa services delivery standards covering treatments, skin care, wellness, massage, program coordinating, reservations, reception desk etc.
• Be the primarily strategist for this business unit and is expected to develop short to medium term strategies to respond to market trends and opportunities arising, or to threats to the business.
• Design, implement, and manage the business’s sales process, ranging from relationship development and customer service in order to achieve revenue targets.
• Will ensure strict compliance with service standards, and the maintenance of facilities in the best conditions to guarantee those expected service quality standards.
• Works with marketing to create an annual marketing plan to cover all own-SPAs and 3rd party SPAs participating in our programs.
• Will generate a sales plan for SPA services and products with a tight alignment with the company’s business goals.
• Work with the CFO to prepare the annual budget and forecasts for the SPA and Wellness business.
• Follow and study the latest trends of the industry, to ensure our standards remain high and new treatment methods are deployed once certified.
• Track guest and employee satisfaction and connect both with the financial performance of the SPA business.
• Maintain thorough knowledge of competitors, including location, product offering, pricing and promotions, and sales techniques.
• Be involved in and work with HR to recruit, train, manage and motivate all spa employees under the SPA and Wellness business.
• Responsible for managing the SPA Managers as direct reports, measuring them on all areas of each spa's day-to-day operation, including adoption of programs, services, hours of operation, facilities and staff.
• Be our standards bearer to ensure SPA Managers adhere to strict standards in maintaining SPA environments
• Monitor, track and use data to achieve best-in-class guest hospitality and the creation of a positive atmosphere for guest relations across all SPA outlets
• Monitor and ensure consistently friendly concierge greetings, clean bathrooms, robes that fit, supply of products to all outlets, and an appointment management system.
• This role will execute on plans and initiatives to meet sales quota for the company’s Spa packages and retail products, in particular developing a full fill client book with 85% appointment slots sold and delivered monthly.
• Develop and implement a program to promote and sell customized spa programs to identified market segments.
• The SPA Director will also develop new programs for client acquisition as wells implement a retention programs for existing client.
• Will oversee a deliberate cross-sell/up-sell targeting activitiesto increase services and products patronage in each outlet.

Qualification  and Experience

• Bachelor's degree
• Masters Degree an advantage
• A certification in beauty therapy or in SPA Wellness is necessary
• A highly detail oriented person, with a strong grasp of planning methods and tools, records keeping, multi-tasking, and setting priorities,
• Experience with financial management, operating budgets, personnel recruitment, training, and performance management for retail business will be an added advantages. As will having a solid background in retail sales and customer service,
• Highly organized, goal and results oriented with ability to execute plans and manage change effectively.
• Have skills in conflict resolution, communication, and team motivation.
• This position requires strong, clear and consistent leadership with a focus on guest service and experience, sales and maximization of revenue.
• Must have a proven track record managing SPA & wellness businesses and properties
• Experience in a luxury goods and services environment as an executive or manager will be a plus
• Ability to coach SPA managers to balance the competing needs of SPA team, (e.g. therapists), and the customers they serve.

Skills and Competency Applicable:

• Knowledge.

Salary Very Well Negotiable depending on the experience     Job Title: Regional Sales Manager - Wholesale Job Reference Indicator: RSM Locations: Lagos, Abuja, Port Harcourt-Rivers Job Description

• The Regional Sales Manager will Represents the company to the distribution channel and the channel to the company in all sales-oriented activities
• This role is responsible for executing long- and short-term Sales strategies across all channels of distribution and secondary outlets in the assigned territories or markets.
• Revenue accountability is associated with this role, and it will carry a direct quota
• Physically call on the qualified 3rd party outlets and retail chains to build long term working relationships.
• Work with these qualified 3rd party retail outlets for each chain to establish a strong in-store visibility for our products.
• Sell-in and coordinate promotional execution of the company’s retail outlet focussed programs.
• Advise account buyers of all media activity, national promotions, unique point of sale items, etc.
• Conducts scheduled & unscheduled visits to Channel partners as part of account coverage and to meet reporting requirements.
• Ensure the local channel partners have the proper resources, tools, information, and monitoring mechanisms in place to ensure the sales objectives are attained.
• Acquire new accounts and new distribution outlets along with achieving volume and sales goals.
• Advise senior management of competitive pricing, promotions, sales trends and other competitive activity as well as a reasonable action plan.
• Collaborate with management to analyze brand sales by retail outlets to facilitate growth opportunities.
• Monitor retail outlets’ performance.
• Directs the sales operations in his/her assigned territories, working with wholesalers, stockists and retailers.
• Executes Sales programs to achieve targets or quotas as part of the organisation’s overall business objectives.
• Assist in the recruiting, training, and development of Sales Roles
• Typically manages business development executives directly
• Typical revenue responsibility will be determined by the National Sales Manager and or COO.

Qualification  and Experience

• Bachelors Degree
• Masters Degree an advantage
• 5-6 years of sales experience in a consumer products company (FMCG) across multiple channels of trade, including wholesale and retail outlets.
• People management & supervision experience.
• 1 year of P&L, strategic planning, and/or budgeting experience. Experience with salesforce automation or CRM is essential to success

Skills and Competencies:

• Customer/Client Focus.
• Business Acumen.
• Results Driven.
• Communication Proficiency.
• Results Driven.
• Initiative.
• Presentation Skills.
• Technical Capacity.
• Performance Management.
• Leadership.
• Problem Solving/Analysis.
• Organizational Skills.
• Teamwork Orientation.

Salary Range Very well Negotiable depending on the experience.       Job Title: Head of Retail Operation Location: Lagos Job Description/Responsibilities

• The Head of Retail Operation will be responsible for leading and managing the entire company owned-retail organization
• Will be responsible to drive best-in-class retail execution, observing specific contractual obligations with the company’s partners for their brands.
• Be responsible for retail execution in all of company-owned outlets assigned, and will prepare then implement a rolling “Market Visit Business Plan" to cover all of the company’s own-retail outlets year-round
• Will deliver on sales revenue achievement, volume, share; as represented by the Merchandising, Assortment, Pricing and Shelving (MAPS) goals
• Frequently utilize &analyze data from retail operations to provide insights upwards (to company leadership) and downwards (to the retail operations team) in order to drive better execution.
• Establish a unified selling methodology across all our stores and for our products.
• Work with Marketing for the on-going evaluation of retail merchandisers in own-retail outlets
• Develop reporting templates and ensure timely reporting of all retail sales, including providing insight on retail issues to Management
• Monitor individual outlet performance and request improvement plans from Outlet Managers where applicable.
• Develop people through training and direct organizational and team development initiatives using performance management tools, including: performance reviews, in-store assessments, individual store executives development plans & succession planning documentation.
• Manage expense and/or revenue/operating income budget for the Company-Owned Retail stores.

Qualifications and Experience

• Master's Degree
• 7+ years of work experience in retail execution within the FMCG or Consumer Packaged Goods (CPG) Industry.
• Candidate should have experience with P&L, budgeting and forecasting,
• Proven team leadership skills
• Ability to manage client expectations either personally or through a team.

Skills and Competencies:

• Organizing Skills.
• Customer/Client Focus.
• Business Acumen.
• Results Driven.
• Communication Proficiency.
• Results Driven.
• Initiative.
• Technical Capacity.
• Performance Management.
• Leadership.
• Problem Solving/Analysis.
• Presentation Skills.
• Teamwork Orientation.

Salary Range Very well negotiable depending on the experience       Job Title: Head of Innovation and E-commerce Job Reference Indicator: HIE Location: Lagos Job Description

• As part of helping Client to achieve growth that we search for a Head of innovation and e-Commerce.
• The Head of Innovation and e-Commerce will plan and execute targeted sales activities to meet aggressive new business growth goals by proactively uncovering sales opportunities in the non-traditional channels as well as with large organized corporate buyers.
• Act as the Chief Business Development Officer and will be responsible for driving, monitoring and improving sales performance for the company’s non-traditional sales channels.
• In this business development capability, this role will monitor & capitalize on market opportunities, and conduct periodic forecasting for projected new business.
• Will own e-Commerce and all tech platform-based sales, and work with marketing for demand generation campaigns targeted at business decision makers.
• Manage the company’s and 3rd party ecommerce channels to offer and sell approved brands and products, including SPA and wellness services.
• Will be responsible for building & leading a partnership program targeted at the right 3rd party organisations, including company’s operating as wholly ecommerce channels, to grow revenue and enhance our ability to deliver an exceptional customer experience using specific brands from our portfolio.
• Develop and implement strategic alliance programs with corporate organizations, especially in the benefits, incentives & recognition segment, as well as the corporate wellness programs segment.
• Be in charge of responding to formal requests for information, including responses to RFPs, and also preparing customized pitches to corporate decision makers.
• Work with marketing to develop unique promotional programs and marketing collateral for new business opportunities and client meetings
• Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses;
• Works on complex problems/projects where analysis of situations or data requires an in- depth evaluation of multiple factors.
• Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.
• Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
• May provide mentoring and guidance to lower level employees.
• Acts as an expert providing direction and guidance to process improvements and establishing policies.

Qualification and Experience

• Bachelor's degree
• Masters Degree an advantage
• 5 years of progressively responsible service industry sales experience, including a successful track record collaborating with world-class organizations to offer strategic solutions that deliver results.
• Experience managing and developing sales via an ecommerce platform
• Experience in B2B sales & strategic accounts management
• Industry experience in areas like Financial Advisory/Wealth Management/Private Banking types, dealing with HNIs, and the Luxury goods/Hospitality/Entertainment/Food and Beverage Industries

Skills and Competency:

• Business Acumen.
• Communication Proficiency.
• Results Driven.
• Initiative.
• Customer/Client Focus.
• Technical Capacity.
• Performance Management.
• Leadership.
• Problem Solving/Analysis.
• Organizational Skills.
• Teamwork Orientation.

Salary Very Well Negotiable depending on the experience     How to Apply Interested and qualified candidates should send their Application Letter and CV to: [email protected]

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