Jobs at S&S Hotels and Suites in Lagos
S&S Hotels and Suites remain the hotel of choice for the business
traveler who requires a convenient central location offering a welcome
haven that feels like a second home and the unrivalled services
personified by the warmth and dedication of our staff, as well as the
discerning leisure traveler
seeking the captivating dining and limitless
nightlife destinations within walking distance of the hotel.
Described as an urban oasis, this luxury boutique hotel nestled in the
heart of Victoria Island, the business capital of Lagos, offers unique
style, spacious guestrooms and suites and especially gracious services
that make it an ideal getaway spot for business and leisure travelers
alike.
We are recruiting to fill the position below:
Job Title: General Manager
Location: Lagos
Job Description
- Increases management's effectiveness by recruiting, selecting,
orienting, training, coaching, counseling, and disciplining managers;
communicating values, strategies, and objectives; assigning
accountabilities; planning, monitoring, and appraising job results;
developing incentives; developing a climate for offering information and
opinions; providing educational opportunities.
- Develops strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives.
- Builds company image by collaborating with customers,
government, community organizations, and employees; enforcing ethical
business practices.
- Maintains quality service by establishing and enforcing organization standards.
- Maintains professional and technical knowledge by attending
educational workshops; reviewing professional publications; establishing
personal networks; benchmarking state-of-the-art practices;
participating in professional societies.
- Accomplishes subsidiary objectives by establishing plans,
budgets, and results measurements; allocating resources; reviewing
progress; making mid-course corrections.
- Coordinates efforts by establishing procurement, production,
marketing, field, and technical services policies and practices;
coordinating actions with corporate staff.
- Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications
- Performance Management, Staffing, Management Proficiency,
Coordination, Coaching, Developing Standards, Financial Planning and
Strategy, Process Improvement, Decision Making, Strategic Planning,
Quality Management.
- Minimum of OND.
Job Title: Marketing Executive
Location: Lagos
Job Description
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Act as the company gatekeeper.
- Suggest solutions when a product malfunctions.
- Handle product recalls.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
- Handle changes in policies or renewals
Qualification
- Interested candidates should possess relevant qualifications.
How to Apply
Interested and qualified candidates should send their cover note and CV's to:
[email protected]
Application Deadline: 15th April, 2017.