Job Openings at Hilton Worldwide

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

We are recruiting to fill the position below:

Job Title: Training Coordinator

Ref No: HOT07AS7
Location: Ikeja, Lagos, Nigeria
Category: Hotel

Job Description

• A Training Coordinator is responsible identifying and providing training to internal customers to deliver an excellent staff experience while working with and ensuring that all departments are achieving their training objectives.

What will I be doing?
As a Training Coordinator, you are responsible for identifying and providing training to internal customers to deliver an excellent staff experience. A Training Coordinator will also be required to assist departments in achieving training objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Provide quality training to internal customers
• Assist in coordinating and administering Vocational Qualification
• Adhere to in-house training plan
• Identify training and development needs systematically throughout the hotel in conjunction with Line Managers/Head of Department, HR Manager, and Learning and Development Manager
• Assist Line Manager/Head of Department in achieving training objectives and review on a monthly basis
• Prepare, organise, administer and conduct in-house training courses ie. Recruitment and Selection, Discipline and Grievance
• Ensure new employees have received departmental and legal training
• Hold monthly Departmental meetings with trainers to ensure training needs are being covered

What are we looking for?
A Training Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in HR/training
• Positive attitude
• Good communication and people skills
• Committed to delivering a high level of customer service, both internally and externally
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• CIPD qualified
• BSc in Human Resource Management or related field.

Interested and qualified candidates should:Click here to apply

Job Title: Guest Experience Manager

Ref No: HOT07AKV
Location: Abuja, Federal Capital Territory, Nigeria
Category: Hotel

Job Description

• A Guest Experience Manager ensures that Team Members are well equipped to deliver our Guests an exceptional experience across all aspects of the Hotel.
• This includes driving sustainable improvements in product and services by recommending data-driven solutions and providing expertise in all facets of the Guest Experience.

What will I be doing?
The Guest Experience Manager is responsible for collaborating with the property leadership to deploy strategies that drive continuous improvement with tangible results in all aspects of the Guest experience and, therefore, must perform the following tasks to the highest standards:

• Collate, review, and analyse Guest feedback from multiple platforms (i.e. SALT, TripAdvisor, Booking.com, Google), converting data into actionable information and communicated to property leadership
• Influence the service culture at all levels of the hotel, by collaborating with the hotel leadership to deploy strategies (i.e. OeX, 4DX) that drive continuous improvement with tangible results in all aspects of the Guest experience
• Collaborate with organizational specialists to review the latest trends and best practices, identifying opportunities to implement new and creative solutions that positively impact performance and service delivery
• Effectively implement Guest Experience training programs for team members at all levels, working with the learning and development team to incorporate with other company training
• Develop and maintain effective communication of all Guest service and experience related documents, procedures and processes.
• Actively manage the tracking and communication of regular and VIP Guests preferences to all departments to ensure Team Members are prepared and well-informed
• Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.
• Regularly audit the appearance, standards, and service of the operation with an emphasis on driving improvement through training and teamwork
• Maintain good communication and working relationships with all hotel departments
• Conduct monthly communication meetings and produce minutes
• Collaborate with department heads to recruit, manage, train and develop team members that provide Guest services
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments, as necessary

What are we looking for?
Guest Service Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous supervisory or managerial experience in Front Office/Operations/Guest Relations within the hospitality sector
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Experience of managing people and developing people
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Familiar with Property Management Systems
• A degree or diploma in Hotel Management or equivalent

Interested and qualified candidates should:Click here to apply

Job Title: Asian Chef De Cuisine

Ref No: HOT07A5Z
Location: Abuja, Federal Capital Territory, Nigeria
Category: Hotel

Job Description

• An Asian Sous Chef will work closely with the Executive Chef to manage all aspects of the kitchen to deliver an excellent Guest and Member experience while managing food provisions, assisting with guest queries, and controlling costs.

What will I be doing?
An Asian Sous Chef, will work closely with the Executive Chef to manage aspects of the kitchen to deliver an excellent Guest and Member experience. An Asian Sous Chef will also be required to manage food provisions, assist with guest queries, and control costs. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Work closely with the Executive Chef to manage all aspects of the kitchen to deliver an excellent Guest and Member experience while managing food provisions
• Assist with guest queries, and controlling costs.
• Manage all aspects of the kitchen including operational, quality and administrative functions
• Ensure menu are provided to food to Food and Beverage outlets and take action where necessary to ensure compliance with current legislation
• Ensure food stuffs are of a good quality and stored correctly
• Support brand standards through the training and assessment of the Team
• Manage the kitchen team effectively to ensure a well-organized, motivated Team
• Contribute to menu creation by responding and incorporating Guest feedback
• Ensure the consistent production of high quality food through all hotel food outlets
• Manage customer relations when necessary, in the absence of the Executive Chef
• Ensure resources support the business needs through the effective management of working rotations
• Support brand standards through the training and assessment of the Team
• Manage the kitchen brigade effectively to ensure a well-organized, motivated Team
• Control costs without compromising standards, improving gross profit margins and other departmental and financial targets
• Assist other departments wherever necessary and maintain good working relationships
• Comply with hotel security, fire regulations and all health and safety and food safety legislation
• Report maintenance, hygiene and hazard issues
• Be environmentally aware
• Perform any other functions as may be directed by the Executive Chef

What are we looking for?
An Asian Sous Chef serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Relevant qualifications for this role
• Excellent planning and organizing skills
• Ability multi-task and meet deadlines
• Strong supervisory skills
• A current, valid, and relevant trade qualification (proof may be required)
• A creative approach to the production of food
• Positive attitude
• Good communication skills
• Ability to work under pressure
• Ability to work on own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous kitchen experience in similar role
• Passion for producing high quality food
• Knowledge of current food trends
• Proficiency with computers and computer programs, including Microsoft Word, Excel and Outlook

Interested and qualified candidates should:Click here to apply

Job Title: Learning and Development Manager

Ref No: HOT07AS5
Location: Ikeja, Lagos, Nigeria
Category: Hotel

Job Description

• A Learning and Development Manager will act as a change catalyst for cultural and organizational transformation through the development of function excellence among Team Members.

What will I be doing?
As a Learning and Development Manager, you serve as an integral component of the Human Resources function by supporting learning and development initiatives through Hilton's comprehensive training framework. Specifically, a Training Manager will perform the following tasks to the highest standards:

• Support departments in developing cutting edge functional excellence and in developing leadership capabilities
• Act as a change catalyst in the cultural and organizational transformation of the Hotel
• Provide key input of Training aspects for all activities and plans of the Hotel
• Support individual and team development, career development, and training and experience-based learning
• Induct, coach, and mentor new Team Members
• Interact with hotel leaders responsible for people development on a daily basis to provide support to operational departments
• Partner with department to deliver training programs and other organizational and leadership development interventions
• Monitor and conduct learning and development reviews with each department
• Prepare annual training plans and training calendars for the hotel

Supportive Functions
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Maintain all training materials and track equipment and material use to prevent loss of equipment or materials.
• Ability to deal effectively with all team members and employee representatives, some of whom will require the high levels of patience, tact and diplomacy, to diffuse anger and collect the accurate information and resolve conflicts.
• Coordinate additional team member and perform other delegated human resources activities, as required.
• Perform other duties and responsibilities as assigned or required.

What are we looking for?
A Learning and Development Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Thorough knowledge of modern learning and development tools and technique
• Excellent communication and presentation skills
• Excellent people management skills
• Demonstrated ability to develop interpersonal relationships
• Positive attitude
• Committed to delivering a high level of customer service, both internally and externally
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own or in teams
• Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Word, PowerPoint
• Exceptional presentation and grooming

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• B.Sc in Human Resource Management or related field.

Interested and qualified candidates should:Click here to apply