Graduate Trainee Flight Ticketing Officer at TAT Agency Limited

TAT Agency Limited (The Acclivial Travellers Escapade Limited) is a travel agency incorporated on the 19th of November, 2018 to provide exceptional travel services such as: visa processing, school services, birth services, flight booking, travel insurance, and more to people with any travel needs either locally or internationally.

We are recruiting to fill the position below:

Job Title: Graduate Trainee Flight Ticketing Officer

Location: Lekki Phase I, Lagos
Employment Type: Full-time

Job Summary

We are seeking a dynamic and motivated Graduate Trainee Flight Ticketing Officer to join our team. This position is ideal for recent graduates who are passionate about the travel industry and eager to gain practical experience in flight ticketing and customer service.

Responsibilities

Assist clients with flight inquiries, including providing information on available flights, fares, and travel options
Learn to process flight bookings and reservations accurately and efficiently using computerized reservation systems (CRS) or airline booking platforms
Learn best practices for issuing tickets, handling changes and cancellations, and providing exceptional customer service.
Assist with maintaining accurate records of bookings, payments, and client interactions, and generate reports as needed
Participate in training sessions, workshops, and on-the-job learning opportunities to enhance skills and knowledge in flight ticketing and customer service
Collaborate with other team members to ensure smooth and efficient operations of the flight ticketing department.
Coordinate with airlines, travel suppliers, and other partners to secure the best available fares and accommodations for clients
Gain knowledge of airline policies, fare rules, and travel regulations to provide accurate and up-to-date information to clients
Provide personalized assistance and support to clients before, during, and after their travel, under the guidance of senior team members

Qualifications

Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or anyrelated field.
Strong interest in the travel industry and desire to pursue a career in flight ticketing and customer service.
Ability to learn quickly, adapt to new environments, and work effectively in a team.
Proficiency in computer skills, including Microsoft Office applications and internet research.
Excellent communication and interpersonal skills, with a customer-centric approach to service delivery.

Salary