Front Office Manager at Juremi Group


Juremi Group - Step into the world of Juremi, a dynamic and multifaceted company committed to driving transformative change across diverse industries. Founded on principles of innovation, excellence, and social responsibility, our journey isn't just about construction and business; it's about weaving stories, shaping communities, and creating spaces where life unfolds in vibrant chapters.

We are recruiting to fill the position below:

 

Job Title: Front Office Manager

Location: Abuja (FCT)
Employment Type: Full-time

Key Responsibilities
Guest Services Management:

  • Supervise and manage the daily operations of the front desk, concierge, and guest services team.
  • Ensure that guests receive a warm welcome and are provided with prompt and efficient service.
  • Handle guest complaints and issues, resolving them in a timely and professional manner.
  • Maintain a high level of guest satisfaction by regularly interacting with guests and addressing their needs.

Team Leadership and Development:

  • Recruit, train, and mentor front office staff, including front desk agents, concierge, and bell staff.
  • Conduct performance evaluations and provide ongoing feedback to team members.
  • Foster a positive and collaborative work environment, encouraging teamwork and professional growth.

Technology and Systems Management:

  • Ensure the front office systems, including the property management system (PMS), are operating efficiently.
  • Train staff on the use of front office technology and systems.
  • Stay updated on industry trends and advancements in front office operations.

Reporting and Analysis:

  • Prepare and present regular reports on front office performance, guest feedback, and operational issues.
  • Analyze data to identify trends and areas for improvement.
  • Develop and implement action plans based on analysis to enhance guest satisfaction and operational efficiency.

Operational Management:

  • Oversee the check-in and check-out processes, ensuring efficiency and accuracy.
  • Monitor and manage room inventory, ensuring optimal occupancy and room rates.
  • Coordinate with housekeeping and maintenance departments to ensure rooms are ready for guests.
  • Implement and maintain front office procedures and policies to ensure smooth operations.

Financial Management:

  • Manage the front office budget, including staffing, supplies, and operational expenses.
  • Monitor and report on financial performance, including room revenue and occupancy rates.
  • Implement cost control measures while maintaining high service standards.

Sales and Marketing:

  • Collaborate with the sales and marketing team to promote the hotel and its services.
  • Assist in developing and implementing promotional strategies to increase bookings and revenue.
  • Participate in local events and networking opportunities to enhance the hotel’s visibility and reputation.

Qualifications

  • Bachelor’s Degree in Hospitality Management, Business Administration, or a related field (preferred).
  • Proficiency in property management systems (PMS) and front office software.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Strong organizational and problem-solving abilities.
  • High level of professionalism and integrity.
  • Minimum of 5 years of experience in front office operations within the hospitality industry, with at least 3 years in a managerial role.
  • Strong leadership and team management skills.
  • Excellent customer service and interpersonal skills.

Salary
N150,000 - N200,000 Monthly.

 

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Note: Be informed only candidates with actual hospitality Front Office Managerial experience with required number of years are advised to apply for this role.

Application Deadline  30th June, 2024.