Customer Service Officer at DavoDani Microfinance Bank Limited (DDMFB)

DavoDani Microfinance Bank Limited (DDMFB) is state-licensed to carry on the business of microfinance banking services to MSEMs. The bank guarantees prosperity and financial freedom by helping micro, small and medium enterprises do more in their businesses with loan offerings and services.

We are recruiting to fill the position below:

Job Title: Customer Service Officer
Location: Lagos

Job Summary

• As a Customer Service Officer, you will be responsible for providing exceptional customer service, resolving customer complaints, and promoting our products and services. 
• You will be the primary point of contact for customers, addressing their inquiries and concerns.

Responsibilities

• Provide excellent customer service to bank customers
• Maintain accurate records and follow up on customer issues
• Collaborate with other team members to achieve sales and customer service goals
• Resolve customer complaints and concerns
• Promote our products and services

Requirements

• 2+ years of experience in a similar role
• Ability to work in a fast-paced environment
• Proficiency in Microsoft Office.
• Strong knowledge of banking products and services
• Excellent customer service skills

How to Apply
Interested and qualified candidates should send their updated CV to: hr@davodanimfb.com using the Job Title as the subject of the mail